United States Postal Service — Local services in Pinson

Today our mail lady, Melissa, knocked on my door and informed me that my neighbor's mailbox door keeps coming open and she is afraid it will scratch her car. She said, "I told them two weeks ago and they haven't fixed it yet. So I'm going to let it be your responsibility to get them to fix it and, until then, I'm not delivering your mail." She then handed me today's mail and told me she was only giving it to me today "to be nice." When I told her that had to be illegal, she told me that it wasn't and I was welcome to complain because the complaint would just get sent to her manager who already knew. She then drove to my other neighbor's house and told her she wouldn't give her mail either and she would have to drive to the post office to get it. Both my neighbor and I called the Pinson Post Office and spoke with Katie, the Post Master, who also told us that it wasn't illegal for them to hold our mail because of our neighbor's mail box and encouraged us to report it as it would just come back to her anyway. My neighbor agreed to have her husband fix our other neighbors mailbox so our mail service could be continued. Additionally, I found out it hadn't been two weeks since she asked our neighbor to fix her mailbox but rather one day. Our neighbor had replied with a note saying her husband would be out of town for two days and would replace it when he returned. So I was bullied and threatened by my mail lady in front of my children...

I've had generally good experiences at the post office, if Dee is there or the older woman with short hair and glasses, or the other 2 brunette women. The black man is rude and has no customer service skills whatsoever! I dread every time I have to go in and he's there. It's that bad. Never kind, never smiles, always seems to have an attitude, seems to hate his job and hate the people he serves. I honestly think they should get rid of him and the atmosphere and customer service would greatly improve, as other comments have also suggested! 1 star because of him specifically!

++Aside from the actual location, my carrier has improved. I used to have an old woman who looked like a witch, no exaggeration. She drove crazy fast, almost ran over kids and dogs in the area and never wanted to get out of her vehicle to deliver packages to the door. Just lazy and rude. Since she's been gone, the last year has been great. I've had an older man in a little white van delivering my mail and he's always on time, very professional and makes sure I get everything I need. 5 stars to him, and Katie has also always been helpful when I called and had questions about packages....

They refuse to answer the phone, I have to call them back to back for over an hour to get an answer then the man who answers acts like he can't hear you when inquiring about where missed delivery mail is, get the run around about what's happened to it or where it might be does me no good if the stuff I pay for gets delivered to the wrong road because they are freaking lazy or don't care .. now I have to tell company's my dumb mail office can't deliver to the proper address .. I have to report missing and stolen packages at lest 6 times a month because what I pay for doesn't make it here The mail carrier is hardly ever at work so I go days with undelivered mail, my packages get sent to someone else's address, if it's to be signed for i still don't get it they avoid my yard because I have a husky in my yard who's on a line that can't bother anyone delivering mail to my door. , they aren't ever 100% at checking the address they use dumb google maps tonpun pint who's address is who's.. I got some child's college acceptance letters and packets here because they refuse to deliver where it goes. Lazy as all get out.. Piss por mail service...