Patagonia — Local services in Pittsburgh

Typically, I have an enjoyable experience at Patagonia but this review is based on a specific customer interaction with an employee whose name is Ben. My friend (asian/female) and I (white/female) both had a pile of clothes in our arms when Ben asked me if I needed a fitting room. He said, "I'll take these back for you," and walked away with my pile of clothes. A few minutes goes by until my friend asks Ben for a fitting room after she hasn’t been acknowledged. He responds and says, with a shift in his tone, "you can take the clothes back there,” and pointed to the dressing room. Then, a female coworker chimed in and offered to take my friend's clothes back to a room.

It felt strange that my friend and I weren't offered assistance at the same time, and especially unsettling when the same employee who offered to take my pile of clothes to the fitting room ignored that my friend was carrying the same amount of clothes and then told her that she could take the clothes back herself.

I'm not one to write a review like this, but upon reflection, I really wish I would have said something in the moment. I felt frozen as my friend was being discriminated against, for whatever reason. My intent is to bring awareness to this employee and others that all customers should be treated with the same kindness, tone, and offerings. I was grateful for the other female employee who acted on these values, as she jumped in to offer equal assistance to my friend who was treated...

According to Skye (sp.?) an average male with shoulder length hair does work there. Store associates’ goal, now this is according to Skye, mind you - is to ASSIST shoppers. Read “ASSIST” with the biggest air quotes known to man. The only assisting needing done was said man giving immediate attention to the mop on his head. That ball of tangled grease, dying for a deep shampoo; tracked my every move. Who are you? - The Police remastering their hit ‘Every Breath You Take’? They allege this tactic is all for the customer, we’re here for you! Then why was I never greeted & asked how I could be “ASSISTED”. The only thing this Patagonia needs to concern their assistance with is their employees lack of presentable hygiene. You can afford to charge mediocre virtual signaled goods at a criminal rate, yet you can’t lend the creep on your payroll some Pert Plus & a...

I have a couple of Patagonia layers and a Nanopuff jacket that I have owned for 10-15 years. They are my favorite items of clothing and have held up incredibly well. Today was first time in a Patagonia store and it was a great experience! I took my jacket in to be repaired and the friendly, knowledgeable staff went way above and beyond in customer service. Because I appreciate the company's focus on sustainability and fair trade, and because I love their clothing and know it will last, I will definitely buy more from Patagonia. Because the staff was so helpful and kind today, I will definitely return...