Xfinity Store by Comcast Branded Partner — Local services in Pittsfield Charter Township

I was originally excited to be going to xfinity mobile because of the unlimited data plan that seemed reasonably priced, and some good deals surrounding the holidays. They had all these advertisements of switch, and bring your own phone which I was also excited about since I had just gotten the phone about a year ago, and liked it. Turns out it wasn't compatible. So I go to this store, and try to keep an open mind about getting a new phone. They had hardly any choices of colors or accessories, and the staff that was helping me seemed rather unfamiliar with their own products and services. I have had phones through Sprint, At&t, and verizon and the staff always knew everything about the different phones they sold. I would always buy a protective case as well as a screen protector, and never had a single problem with damage to my phones so I always would decline the protection plan. They had one case available for the phone which was clear, and they had one color in the phone that I had to purchase which was grey so I was going to get one from verizon. I still bought the screen protector of which they only had one available. I asked if they could apply it while I waited for my phone data to transfer, and they said sure. The store had 2 in stock, and he attempted to apply each one without success so I had no screen protector, and no case. They reimbursed me for the purchase, but then didn't ask if I wanted the protection since they weren't able to give me any protection for my phone. My phone was knocked off a table the following morning, and received a crack in the upper corner. I called xfinity customer service, and told them what happened and that I had declined coverage, but they failed to protect my phone with the shield. They said to take the phone back to the store, and they should replace the phone. I get there, and the manager says they have to get authorization from xfinity because they can't take back a cracked phone even though it was their employees that left my phone unprotected because of their inability to apply the screen protection. They called xfinity, and they told me that I declined the coverage, and there was nothing they could do. The xfinity store in ypsilanti also claimed that they don't take your old phone, and that you have to do that with a third party company. My husband calls the Ann Arbor xfinity store, and they say to bring it to the store to have the value assessed. My husband and I spent hours on the phone with people, and the first thing on the phone is that xfinity is rated #1 in customer service. I have yet to see how that is possible. When I got my last phone with verizon, they even texted me a year later to ask me if I still was happy with my phone. I'm going back to verizon first...

I am a former University professor who is struggling greatly due to brain cancer. And I have always struggled prior to brain cancer where technology. I recently bought a phone and was having a series of troubles with the Samsung A 15. Within one day I had used 4 GB. How is that possible? Will it turned out that Google Chrome was running in the background and I could not get it toggled off. I could not find after doing a massive amount of searching where is this option. I ended up calling customer service technology department. After 45 minutes on the phone with them they cannot figure out either and it was late. So the next morning I tried again with the same department and get a new representative who cannot figure it out. I was so frustrated. At least I know it wasn't just me so I can't blame it on the cancer. I went into Xfinity in person and I meant Justin who I have seen before. Within 10 seconds he had it fixed. It is a process that is nowhere near what is Illustrated in videos he was kind and considerate and thorough and show me a couple of other things about the phone. I told him he should be running the damn company. The level of his professionalism matches the great level of an exuberant personality. I am unbelievably grateful to him. I had also recently dealt with Marcus who is another extraordinary gentleman. He was helping me with selections it was a great salesperson. I really really I'm so appreciative of this store and the...

I went in store to sign up for a student wifi deal. After leaving, my monthly bill online was showing more than double the price I had expected to pay. After returning to the store the following day, they assured me that it was a mistake and i wouldn’t get charged that price. At the end of the month, I did get charged that price. After returning to the store again they assured me that it wouldn’t happen again and i would receive a refund. that never happened and my next bill was still that same doubled price. after my 4th time returning they directed me to a robot customer service number, that as you can guess, was no help. I’ve been in the store about 5 different times and have contacted the company’s customer service multiple times and I am still paying more than the expected price I kept getting promised. I don’t blame this location itself, but Xfinity just wants to rob the f out of you and will gaslight you until you stop reaching out. they also signed me on a contract that was never mentioned, and when signing up i specified not wanting a contract, and of course was assured that wouldn’t happen. Its just so stupid that they are so stingy over some damn wifi, that goes out weekly. I just wouldn’t recommend using xfinity at all but if you do, dont expect anything. also wanted to note they originally deleted this review when i first posted it...