Aaron's Rent To Own — Local services in Plainfield

The ONLY reason i am giving this company a star is because i have to. The General manager for the Aarons in Plainfield store Shameeka, ruined my experience with this company. I do not even know how she became in the position she is in. She is VERY RUDE. Does NOT have good customer service skills. If you do not have any other option but to use this store ask to speak to Mark he is the only one in that store i would give any credit to. Shameeka did not give me ALL the proper information at the time i signed my rental agreement, she REFUSED to give me the # of her boss after i requested it because she was screaming at me over the phone. Her exact words were "you have a problem with me you can speak to me,you don't need to speak to my boss" i then said "well you can't fire yourself" she responded " they ain't never going to fire me". I contacted the corporate office and spoke with the regional manager Ben for that area. After this being Shameeka's 3 time being unprofessional towards me i made the decision to have Aaron's come pick up my washer and dryer that i no longer wanted to do business with this company. This is the second washer and dryer i have purchased through this store and i have ALWAYS worked with Mark. When i requested to speak with anyone but her she refused. I would rather go to the laundry mat every week then have to deal with the unprofessional rudeness of Shameeka. I hope this review will open the eyes of the regional managers of the company and those in the corporate office and they can handle it as necessary. I feel so disrespected by Shameeka that i actually have 3 family members that rent from this store and 4 friends that rent from this store and they will be contacting Aaron's within the next week to have what they are renting picked up just so they don't get treated the same way. I will be also contacting the Better Business Bureau to make them aware of the way Shameeka is treating costumers. If you want to be treated unfairly, disrespectfully and unprofessionally i would stop in to the Aarons in Plainfield and ask for Shameeka the...

I called this store due to delivery issues from the Speedway location. I was asking to cancel and see if I could order from this location instead. I was told that the Speedway and Plainfield stores were sister locations and asked what the problem was. I was told that I placed my order on Dec17th and delivery wasn't scheduled until January 6th. I waited all day on January 6th for the delivery just to have to call and be told the delivery driver called in and they didn't know when I could get back on the schedule for delivery. The rep at Plainfield said they shouldn't have told me that, the driver called in because his wife was in an accident and he had to take care of that. I said I understand but someone could have called or texted. He said he would get me on the schedule for Tuesday since they didn't deliver on Monday. I said ok, and can someone please call or text if it's not going to make it. He promised it would be here Tuesday. Tuesday came and went and I called at 640pm to ask what happened. The lady that answered named Terri I think was very rude. I tried to explain what happened and she cut me off in the middle of my explanation and said they didn't deliver from that store, I said I spoke to someone on Saturday from this store and was trying to say they rescheduled the delivery. She once again cut me off very rudely and was very loud and agressive, my daughter even said what was her problem after I hung up. I eventually canceled the order after so much dishonesty and rudeness from...

I would have given this zero stars if it wasn't for the great customer service from Grace. She completely saved a train wreck of a situation and did it with everything that is her name - grace. She was very kind, patient, understanding, and most importantly able to communicate everything I needed to know as a customer in a very simple way to understand. I'm not going to bash anyone, but a few people could learn on how to deal with customers from Grace! She's...