Lovesac — Local services in Plano

Lovesac made the process of buying a couch so incredibly easy. We had stopped by Lovesac before and remembered how comfy they were. When we were actually ready to buy, we stopped in again and Amy helped us. She answered all of our questions, showed us everything about the sactional, and was never pushy, just informative and friendly. She helped us figure out which pieces we needed for the layout we wanted, the dimensions, and sent me home with fabric swatches. From there, we did everything from home. We went with the in-store financing, which was a breeze. We appreciated the 5% hero discount for my healthcare-working husband. She put in our order for us and sent me all the information I needed. When the shipment arrived, they texted me to let me know I could respond with any questions. The only difficult part of buying a sactional is the assembly. It is a fairly time consuming project and there are so. many. boxes. But the best part was I could just text or email them for any help I needed and they were ALWAYS responsive. And we did get through it just fine (we had 6 seats and lots of sides, so it took about 4 hours total). One of our pieces was damaged during shipping but I didn't mind because Amy and Ryan were very quick to get a new one shipped to me. What's unique about Lovesac is that even after you buy their product, they're still in communication with you to make sure everything goes well and that you're satisfied. We absolutely LOVE our couch! But the buying process and the staff at this location are what makes me want to tell everyone I know to buy...

I can't say enough good things about Shannon and the Lovesac team at Willow Bend! *Writing this in 2020 - I'll note that the showroom is following best pandemic practices, limiting the amount of customers, masks, sanitizing furniture after every guest, etc. * The team was so welcoming and excited to show us around. Shannon went through the sactional features and functions, demonstrating how the seats can be separated, arranged and reconnected. We were able to take our time sitting on the showroom sactional, browsing covers and trying the different cushion fillings. It was relaxed with no "hard sale" or "up sale", Shannon answered all our questions, found out that we were looking for and gave us really helpful advice. The sactional itself was amazing, with generous seat size (no itty-bitty Ikea furniture here folks!), solid with no shifting between pieces and really comfortable. We needed time to make our final decision and over the next few days I was able to text the team with questions and a request for a picture of the sactional we set on. They were so accommodating and unfailingly happy to help me out (Gabi and Sarah 💕) We placed out order today and I can honestly say this is one of the best experiences I've had buying furniture or anything else. I'm someone who appreciates good customer service and Lovesac Willow Bend...

I stopped in just to “look” at a Lovesac Sectional and was immediately greeted by Shannon. Due to Covid they had to disinfect the store/furniture between showings which was nice to see. Once that was done Gabbi greeted me and went over all the in’s/outs of the Sactionals. I knew my measurements and she was able to show me the different layout options using the mini block setup and what I could fit in my home. After this she thoroughly explained the differences in fabrics and filling. I must say there are so many options and 3 comfort levels to really help you get what you want without having to settle. Once we got the gist of everything she was able to work me up a few quotes on the spot. Gabbi ended up selling me on my dream couch, a 7 seat / 9 side option the next day after I thought it over. I must say, it was really nice feeling like I wasn’t being pressured into something like the other big name stores I went to, they were like car salesman. Both Gabbi and Shannon were very sweet and a pleasure to deal with. I highly recommend them to anyone viewing this, you won’t be disappointed....