Verizon Plantation — Local services in Plantation

Do not come here. This is a franchise owned by a third party. There is a corporate store down University in Davie.

(Would give 0 stars if I could)

Went to upgrade my phone which is on a 2 year payment plan. Had my old phone for over 2 years, knowing I owed nothing in it. They tried to tell me I had to pay $300 to pay off the phone to upgrade it. After seeing that I was confused and calling Verizon myself, they quickly back tracked and told me I never had to pay the $300, only the upgrade fee. I was helped my Lamour, who told me at that point that all I owed was the tax on the new phone which was $175. It was not $175, he had secretly added in an extra $80 by putting a phone case and screen protector on my phone. I did not ask for nor agree to this, I assumed he was throwing it in for free since we had bought him lunch. Unfortunately, I did not check the receipt until I got home.

This wasn’t a big deal, though the next scam the pulled on us was. My boyfriend also upgraded my phone and was offered an iPad at no extra cost. He made sure to ask that he would owe NOTHING extra. They secretly added a cellular plan on it, an extra $10 a month on his bill. When we realized, we went back to the store to return the iPad. We had thrown out the box (our fault) thinking there was no need for it. They said they would not take the iPad back without the box (understandable), but told him in order to cancel the service he would have to buy out the iPad for $510. Keep in mind, Lamour assured him this iPad would cost NOTHING extra.

I’m not sure if it’s the store or this specific associate, but if you’re coming here, be sure to not take anything that is offered to you as they will scam you the second you are kind to them....

If i could i wouldn't give this location any stars at all. I was misinformed about information upon switching wireless carriers. To make a long story short the people who work here scam you. I wasn't provided all the information before switching from my mobile carrier and when i went in to complain DANIEL who i know is not the manager of the store told me he was and didn't offer me any resolutions to their mistake. They left me paying for two wireless companies my new and old one because i had to place an order for the new iPhone 13 pro max. He simply just told me that i would have to keep my tmobile carrier until December once my new phone arrives so they can port over my number. I am so very disappointed in the service i received and i hope no one else gets scammed they way i was at this specific location. I don't want to talk about Verizon in general because I don't believe all of them operate this way. I just want to help the next person that decides to do what I did. I thought i was going to be saving money and i ended up spending more money and it's not right. I don't trust a single thing they say to me anymore and I will not be ever doing business again with this company. I asked if i could return the phones i did get and get my old devices back i owned today's later when I discovered for myself that i was still on a line with Tmobile and he told me no. They had already sent our devices out. I have reported them to the better business bureau. I have also tried to take the complaint as far as corporate. I am not going to stop until i receive the justice i need for being lied to and misinformed. Please whatever you do DO NOT DO BUSINESS WITH THIS COMPANY...

I wish I could rate it a 0 star because that's what this store deserves with their terrible customer service. I called to find out if they had a phone that I wanted to purchase for my husband for Father's Day and at first they refused to tell me because "they're not allowed to". That's a lie because I called other Verizon stores and they were able to tell me if they had the phone I was looking for. Anyways, after sharing with them that we were coming from miami lakes and didn't want to waste time and gas to go to Plantation if they didn't have the phone, the rep told me he has both phones that we were looking for. He said "you can come I got you, ask for Daniel" Well we drove to Plantation excited to get the phones. When we got there he asked for our information and then said he was going to check the back and came back with no phone. They didn't have the phones we were looking for!! Then he said, his district manager would pick up the phones from "the office" and would bring them to the store in 20-30 minutes. We waited and the phones finally showed up after 40 mins but they brought the wrong color phone. After waiting all that time we couldn't purchase it. We left the store. My husband tried to GPS our way back home and he noticed his phone was disconnected. Daniel had changes our account, added the new phone to our account and removed our current phone. We went back and he tried helping us, went to the back and left home. Another rep finished helping us but it took an hour and 30 mins to get our account back to normal. We will never visit this store again and I wouldn't recommend...