Tommy Hilfiger — Local services in Pleasant Prairie

First time shopping in this store 12/17/20. I walked in and the store was empty and seemed very organized. There was only one employee that I could see. I started looking at the coats and found one that I really liked a lot, but they didn't have my size. So, I asked the employee if there was a possibility that they may have my size in back? Right away he said, "No" and apologized. Something told me to just double check and make sure they didn't have my size and voila, there was my size way in the back of all the other puffer coats. I was kind of frustrated, because the employee just brushed it off and didn't try to even look for the size that I was looking for. He didn't offer to call another store or anything. It wasn't like the store was busy either! I was basically the only customer in there for 15 minutes. Also, if you work with the public please make sure to freshen your breath...

The items in the store were nice but I can’t say the same about the employees. The whole time I was there there was at least one employee hovering within 5 feet of me and staring for no apparent reason. No one acknowledged me with a greeting or a smile when I walked in, but rather they began following me immediately. When I was offered help, it was because an employee literally stood in my way as if the shirts on the back wall were off limits as he muttered “you need something?”. This made me feel like I was not welcomed there so I took my money to Guess where they were both helpful and enthusiatic about having me as a customer. I was disheartened to be profiled the way I was at TH and I hate even more that it happened on MLK Day in 2019 where we are supposed to celebrate diversity and embrace one another for the unique people...

You guys are hiring people that don’t know how to do math. The older lady which she’s pretending to be the manager. She keeps telling that 60% off from the amount 79.90 is 47.94 that is the amount beeing discounted not the final price. But she couldn’t understand because how I said she doesn’t know math… I had a full basket of clothes to buy but I didn’t buy anything anymore because she was rude and when I ask to let one of her colleagues calculate, she refused and had an superior attitude and said that she is the manager and knows how to calculate. I hope someone in charge reads my message and tells her how to calculate...