In-N-Out Burger — Restaurant in Pleasanton

Ladies and gentlemen, brace yourselves, for I find myself in a predicament both amusing and confounding. Pleasanton, California – a place that can only be described as the antithesis of excitement. A town where the most thrilling event might be watching paint dry on a picket fence. Yet, in this bleak landscape, a beacon of hope emerges, and its name is In-N-Out Burger.

Let's talk burgers, shall we? In-N-Out has perfected the art of the burger in a way that makes the heart sing and the taste buds do the cha-cha. A symphony of flavors and textures orchestrated between two fluffy buns – it's enough to make a grown man weep tears of joy. The Double-Double, a towering monument to delicious indulgence, boasts two succulent beef patties, each seared to perfection and lovingly hugged by cheese that cascades like a golden waterfall. The crisp lettuce, tangy sauce, and sweet caramelized onions engage in a tango of taste that could rival any Broadway performance.

But here's where the plot thickens. In-N-Out has cunningly positioned itself in the heart of this humdrum town. It's as if they're on a culinary rescue mission, rescuing palates from the jaws of monotony. As I gazed upon the line of cars winding through the drive-thru, I couldn't help but chuckle at the juxtaposition – a burst of burger brilliance set against the backdrop of Pleasanton's less-than-thrilling ambiance.

So, dear adventurers in flavor, while Pleasanton might not win any awards for excitement, it's important to acknowledge the silver lining. In-N-Out Burger, with its delectable creations, stands as a testament to the fact that even in the most uninspiring locales, food can be a savior, a harbinger of joy in a sea of dullness. So, if you find yourself in Pleasanton, consider it a quirky pit stop on your pilgrimage to burger nirvana, where In-N-Out reigns supreme, shining like a diamond in the...

The service here is by far the worst I've ever received from in n out, the workers are always stoned out of their mind so they're slow on the orders, and constantly chit chatting while serving customers, results in quick and simple things like paying at the drive in taking minutes as we sit watching someone giggle over the headset. Getting anything more than a plain burger seems to be taboo in this store as whenever I order grilled onions they're never there, whenever I order light onions it's either missing or disregarded and I bite into a chunk of full, sliced onion, getting fries is a pain as it seems like they just toss them into the bag, the fries are always tipped SIDEWAYS and spilling out or the tray it comes in is so smashed up it breaks and fries go EVERYWHERE, as for animal style fries I've stopped ordering them all Together because it seems like the staff has some personal grudge against them, they are always smashed inside the box, usually resulting in sauce and cheese everywhere except my fries, and I spend more time scraping the walls rather than eating the fries. I LOVED in n out before the terrible service at this place and I wouldn't mind one or two bad experiences but consistently every time my gf and I come here to eat this is always the result whether it be dine in, eat in car or to go the service always leaves a lot to be desired which is disappointing , coming from a place I didn't have in n out readily available so it was a great treat to have, to being able to have it whenever I want but choosing not to because no experience from there...

Discriminatory Behavior from the Manager (Justin)

I'm an 18-year-old Asian male graduate student at UC Berkeley and work as an engineer at a nearby firm. I rely on my electric scooter for daily commuting to the BART station and campus. I recently visited this In-N-Out location around 2 PM—when it was not busy—for a to-go order.

The manager, Justin, treated me unfairly and showed clear signs of discrimination. While he was extremely polite to customers in business attire, he singled me out for having a scooter, telling me I needed to leave because it might be in the way of the PWD (Persons with Disabilities) access. I explained that my scooter was worth $700 and there was no rack outside to lock it safely. I even reassured him that I would move immediately if someone with accessibility needs arrived.

Still, he insisted I leave and refused to accommodate or escalate the situation properly. His behavior lacked professionalism, empathy, and basic customer service courtesy. Thankfully, a kind cashier noticed what was happening and offered to bring my food to me when it was ready—something Justin should have easily been able to manage.

This was a disappointing experience, and no customer should be treated this way. I hope corporate takes this seriously and ensures proper training—or reconsideration of who they...