Plymouth Cultural Center and Ice Arena — Local services in Plymouth

I recently had planned my son's birthday party at this location on a Saturday (3/11/17). We had booked the hall about a month ahead and were looking forward to a great event celebrating his milestone.

On Friday (3/10/17) morning around 11 am, we get a call from the recreation supervisor saying that there was no power since Wednesday (3/8/17) and they wanted to know what the cutoff date was for canceling the party because they could not let us use the facility without power.

This was earth shattering because we had food ordered, photography, decorations , invitations out to 70+ guests. Luckily I was able to find an alternate venue at the last minute and conduct the party but I would not recommend this place to anyone because of the following reasons.

Cons Poor customer service - The facility coordinator did not even have the common courtesy of calling up and apologizing for not letting us know that there was no power since Wednesday when our party was scheduled on a Saturday. When I called her up on the following Monday, she was rude and unapologetic and said " We cannot be held responsible for natural events" and did not show any remorse for the breakdown in communication. I sincerely hope that the city of Plymouth would conduct some sensitivity training for their employees on how to interact with the paying customer and try to show some empathy for people in general.

2.They do not let you use the projector in the rooms even though you are paying $120/hour and ask you to bring your own projector.

They do not let you plug ur audio into their aux cable in for playing music etc. We have to bring our own speakers as well.

They do not accept bookings over the phone and ask you to come in person (between 12:30 and 4 to book the hall).

Pros The only positive aspect which I can think off was that the deposit and charge was refunded promptly. Even on that - there was no intimation via email or phone that this was in process and I had to call them up to find out the refunded status.

Please do yourself a favor and find an alternative location which would be happy to accomodate a paying customer at $120/hour and save yourself from this bureaucratic...

The Plymouth Cultural Center And Ice Arena is a very nice venue.  Plenty of parking out front.  It could use a little patching over the coming season.  It is safe and flat to approach building even for those with canes or in wheelchairs.  Baby Carriages also will have no problem.  The rooms are reasonably priced and in great condition.  They certainly provide a great service to the community.

The outer coverings will need to be updated in at least the next two seasons.  They are worse for wear but still not unattractive.  The best thing, I feel, about this building is it shape and design.  Inside it takes on much the aspect of a small sports arena, and that's fine because there is an ice rink here.  Outside the building has a modern look and sweeping lines.  Unexpected in this small, quiet, residential neighborhood.

The seating outside the building features comfortable benches.  This is good and convenient but the smoking pylons are pushed up against them so anyone seated would need to deal with the smell or the possibility of a smoker making an appearance.

There are two small areas that appear to be gardens but are more like gathering places and entryways.  They are picturesque.  At least one of the rooms has a wall completely set out in mirrors which is very attractive.  There is a lot of light in that room and combined with the straight curtains it provides a classical 1960's look that is clean and bright while still...

Plymouth's own local ice rink. Look into open skating or joining a team. Also serves an important function as the polling place for several precincts on election days. Where the Zamboni drops the ice shavings even let's you have a snow ball fight in August. Truly a part of...