KAY Jewelers — Local services in Pooler

If I could leave no stars, I would. Absolutely the worst experience ever. My husband bought me earrings and a necklace and spent about $1,700, for my birthday. Shortly after we decided to get married so we decided to take back the earrings and put it towards getting an engagement ring and wedding band. He initially purchased the earrings and necklace from the Hinesville location in Georgia. We went to the Pooler location in Georgia to return it. The representative told us we would have to contact Treasury to let them know where to mail us the check. We told them the address and now it’s been OVER 3 MONTHS AND WE STILL HAVE NOT RECEIVED OUR CHECK. We’ve called multiple times and EVERY SINGLE TIME THEY HAD OUR ADDRESS DOWN WRONG. I’ve even had them read it back to me letter by letter and they still managed to get it wrong! And they told us every time it will take 7-10 business days. I’m telling you, we’ve been through this about 6 - 7 times over the past 3 months. You would think they would expedite the check or do SOMETHING to make up for it but no. This has been a horrible experience and put our marriage on hold. If Kay Jewlers is reading this, WE WANT OUR CHECK AND ARE...

Customer service was not good today or any day we have gone in. My fiancé and I went in to get my finger sized last year. They acted like they didn’t want to help, he then bought my engagement ring and wedding band in August and said they were not helpful at all, and finally we went in today to buy his wedding band (in all we have spent about $4,200 in the past year) and once again, not very helpful. Acted like it was an inconvenience to help us. No extra conversation, not even a good tone of voice from any of the three employees in there. Didn’t offer to clean my ring, never asked our wedding date, and was started to ring us out before we were even finished. I’m assuming they wanted us out because they were closing for lunch. Which the lady had us locked in the store and told us that she was waiting for us to leave so they could go to lunch. Personally, I don’t care where or when you’re going to lunch.. nor should you be telling your customers who are making a big purchase that we are stopping you from your lunch. Overall it’s been a very poor experience on every occasion and I would definitely recommend going to an...

I been dealing with KAY'S jewelry for about 4 to 5 years are so from day 1 I have not received any thing short of ultimate customers service from all I came in contact with they are very professional and very very polite, it's just the best atmosphere, I would give this store a 10 1/2 if I could.store is always looking it's best.me being retired military all sales associate are at their best overall appearance I would give all a 10, knowledge of products 10 Mr Lindner, Mr Mike, Mrs Rodeare,Mrs kaysha just to name a few, all associate treat you like family weather you just browsing or buying ,and the last week I witnessed mr lindner go the extra mile on a watch i took back for repairs which was under warranty, I'm what you might call a herologistsm,a watch enthusiasts overall 20yrs of military I collected over 60 timepieces from Bell Ross to Rolexs, Breitling ,TAGS HEUER , I HAD THE GREAT PLEASURE to purchase from the great sales team of KAY'S jewelry of Pooler Ga a couple of MOVADOS, COUPLE BULOVA , CITIZENS NAVI HAWKS, I WILL CONTINUE TO BE A LOYAL CUSTOMER AS LONG as they keep these...