Embassy Suites by Hilton Savannah Airport — Hotel in Savannah

I was extremely disappointed with Embassy Suites. This was once my preferred option for travel, considering the suite arrangement and amenities, but the experience has declined dramatically. Lowlights: Digital key failures (details below). Inability to obtain physical key card. Unrepaired, previous burn(?) damage to room dinner tabletop Lack of common accessories expected in a suite like tableware, glassware, dish soap/rag, etc. There were two small glasses and two foam coffee cups provided. Nothing else. No step in the shower (to facilitate foot washing or leg shaving). No exhaust fan in the bathroom to extract foul odors. NO CLEANING SERVICE offered! I had to request cleaning service, which was then provided. Still, bath/hand soap was not replenished, so I had to do another trip to the front desk. Sloppy repair work in room and common areas: Burn marks on room dinner tabletop, Duct tape used to secure baseboards in hallway, etc.

Our event featured lunch catered by the hotel. Lunch was sandwiches and pre-mixed salad, with water in bottles. The sandwiches themselves were 'blind", with only a single slice of meat and a smattering of a cream cheese mix on a large burger bun. Utterly unappetizing. The evening reception offered only base-level cheap beer, wine, and 4-oz cocktails. For food, cheese cubes, nut mix, and chips and salsa (really?), all of which quickly ran out. I seem to recall a carving station at Emb Suites in Crystal City when I frequented them in the nineties. I also paid twice the daily rate compared to a competing brand Suites hotel across the highway ($259 event rate vs. $129) that, In my experience, offers a basic microwave, small sink, and small fridge (like Embassy Suites) with ice maker (unlike Emb suites) plus accessories (kitchenware) and little treats like microwave popcorn, etc. Based upon my "overall experience", I will not stay at another Embassy Suites.

DIGITAL KEY EXPERIENCE: I checked in via the Hilton app. The “digital key” worked fine the first time, when I was ready to use the app. I subsequently asked for a "physical" room key, but was denied because the reservation was in my wife's name, not mine (because she is the named user in our account). I was told I could have her call the hotel and give them permission. She was not available, so no key. On subsequent visits to the room, the app had logged me out automatically. I had to fumble with my packages, find the app on my phone, recall my password for the app, and wait until the app responded and then provided my digital key before I could enter. This happened three times over the three day visit, with me standing in front of my own door with arms full trying to get in. Finally, I stepped outside to my car one morning and attempted to re-enter the building via side door (where my car was) only to have the app report that I had been automatically checked out. As a result, I had to walk around the building to the front door. Oddly enough, I was still able to use the digital key to enter my room. This was at 07:00 the third day. I was not actually checked out, as I learned when I actually did check out via the app sometime...

While I am on a business trip to the Savannah area, my experience could be better.  I arrived here on 10/23, and I am checking out on 10/29.  My Complain is about room 713.  Don't expect the Wi-Fi to work unless you are holding your laptop in front of the door or by the sink.  I went to the front desk to notify the issue on 10/24, but no one stopped by.  I went back to the front desk on 10/25, and I was told someone would stop by and take a look at it. However, no one came by.  On 10/26 @ 5 pm, I went back to the front desk, and the one guy behind the counter gave me a bunch of excuses and kept telling me that the issue was not the Wi-Fi but my computer.  At this point, I was very irritated.  I am a Senior IT Desktop Technician and my job is to troubleshoot all types of issues with laptops, desktops, and mobile devices.  I have extensive knowledge of Windows, iOS, and Android devices, and this one guy is telling me that the issue must be my laptop.  He even asked me to bring my computer to him.  I told him I had already done my troubleshooting and knew the problem was not with my laptop.  I also asked him nicely to have someone contact me or send someone over to look at it. Well, no one came by or contacted me.  Today is Thursday, 10/27; I told the front desk this morning at 6 am that I was still having issues, and again when I got back from work at 2:30 pm.  I was told the rooms all have Wi-Fi, but someone supposedly reported a room having a dead spot a week or two ago.  Could this be my room?  Who the F* knows?  I know that four days later, they told me they could switch me to another room or go to the business center if I wanted Wi-Fi.  This is ridiculous.  If I had something critical to do, I would utilize the business center, but that was not the case.  Wi-Fi in the room is part of the Amenities that makes a hotel experience more enjoyable and convenient.  I will not come back to this hotel again.  Not because the hotel is terrible but because of how they handled the issue four days later.  I am a reasonable person, but this was just ridiculous.  I hope someone from the corporate office at @hilton hotels is looking at this.  Room 713 has no Wi-Fi and No Ethernet connection as of...

First and foremost I’d like to say I preferred to stay at the Marriott Savannah Riverfront but due to traveling with family we needed something with a separate bedroom. Upon check-in the lobby seemed inviting. However there were too many red flags 🚩 as I paid extra (the most possible) to get 2x Hilton honors points.||We stayed in room 603 on 6/9. Order of dissatisfaction:||1) Elevators smelled like mop water. I gave them a pass as they did have wet floor signs on both elevators. However they were still here the next day and still smelled like mop water.||2) Room 603 smelled like mildew/smoke upon entry. (The hotel was aware that I have a child in the room as this was supposed to be non-smoking)||3) The bathrooms are very “dark” even with the shower light that is the only bright led, it’s hard to get ready in the mirror.||4) The bathroom fan blower did not work at all, hopefully you’re used to smelling whomever you’re traveling with||5) The shower smelled like a backed-up sewer||6) There were signs of a leak in the ceiling/mold||7) Wallpaper, paint, and door paint were all peeling ||8) Handles were broken off of drawers||9) We were offered two complimentary alcoholic/non-alcoholic drinks. Let’s just say the pre-made margarita mix or wine cooler had more alcohol than the juice cups they were handing out at the bar.||9) We prepared bottles in the kitchenette sink. Upon returning to the room (5hrs later) the water hadn’t drained one bit. This was a major flood concern as now we had to make sure we didn’t run anymore water in that sink as well as being worried that it was so bagged up that it would overflow while we were sleep. I did inform the front desk but the maintenance team had left for the night so I was offered a PLUNGER….which I refused. ||10) I used the lobby bathroom which was deep and inviting and it was a shame that I would rather go to the lobby bathroom to handle business than my own room||11) Morning breakfast was mediocre. The entire dining room looked neglected with trash everywhere on the floor, tables were dirty with food on them, and you had to sift through the cups and silverware to find one that was clean ||This hotel will never see my $$$ again even if they...