The Home Depot — Local services in Pooler

I am very unhappy with the Home Depot. On 6/22/20 I paid to have a house measured for carpet. The Salesperson that assisted me was knowledgeable and very professional. His customer service was outstanding. On 6/26/20 someone came to take measurents. On 6/29/20 I received a call from their installers with a price for the installation. I immediately went into the store to pay for the installation and again I received outstanding customer service. I was told that I would receive a call from their contractor to schedule an installation date. I received a call from Romonoff and was given these dates 7/27-7/28 for installation. I also received a text confirming the dates.The installer's came on Monday 7/27 and to my surprise after the job was almost done I was told they did not have enough carpet to finish the steps. Things happen so I didn't get upset thinking that it should be a quick fix. Well to my surprise I was in for a rude awakening. Romonoff told me they had called Home Depot to inform them they needed additional carpet to complete the job. I too called Home Depot to be told that the earliest they could order the carpet would be Friday or Monday. I explained to the manager that I had a showing of the house on Saturday August 1st and that meant absolutely nothing to her. No apology or nothing. I've had to put things on hold and Home Depot could care less. Sad but true, Customer Service is a thing...

Today when so many businesses are lacking for help, I want to give a shout out to Home Depot in Pooler! Me and my husband went into Home Depot after work a few weeks ago, about an hour before the store closed. We are closing on our new home soon and needed to order a new washer/dryer. The appliance section's employee had already left for the evening. There was also another couple looking to purchase as well. The nicest older gentleman named Chris (I didn't get his last name & just know he is retired, and only works a few days a week) stated I'm sorry I'm not sure how to get this particular purchase set up, but that didn't stop him and another young lady whom I didn't get the name for (she was wearing a Veteran T-shirt) from stepping into action. They called for assistance from Ms. Paula P. These 3 exceptional employees stepped up to the plate. Ms. Paula helped the young lady , while jumping over to the table we were sitting at to help Mr. Chris put our purchase together. Because of these employees going the extra mile, two sets of washer and dryers were purchased that night. It is sad to say that exceptional customer service isn't the norm these days, especially so close to the end of the night! I can promise you, when we need additional items for our new home, I know where are hard earned money will be spent! Thank you for going the extra...

It's a no for me. TLDR - needed customer service, didn't receive any.

I placed an online order for a lawn mower, edger combo kit. When I received the kit, the lawn mower was defective or damaged in transit. Not surprising when the box was delivered opened. My return options were: call and start a return with a pickup of the lawn mower by a shipping carrier, or go to the nearest Home Depot and return the item. I went with option two since I wanted to process a return and purchase a new mower at the Home Depot and avoid potentially receiving another damaged mower. Well it turns out an in-store return of a combo kit requires both items be returned at the same time. I understand that can be a requirement when someone no longer wants either one of the items, but I actually did want the mower. The customer service personnel had zero empathy for my situation and simply stated there wasn't anything they or their manager could do. Quick background - I've worked in retail customer service before and know that you can do just about anything you want to help out a customer... If you want to. So it was plainly obvious the employee responsible for customer service didn't want to help me out. Well Home Depot store #179 I'm not going to help you out anymore with...