XCELL Wireless Pooler — Local services in Pooler

I don't normally write reviews as most of the time they only reflect my opinion. Which I try to keep to myself. But in this situation, I feel one is warranted. I would like to tell you that Sherri and Dante' are "GOOD" at what they do. But that would be a misstatement on my part. They are in fact "eXCELLent" at what they do. I have been to this store when people around the house have broken my Cell phones or the Tablet that the grandkids like to watch movies on. With almost no wait time at all if I'm lucky and they aren't busy. The longest wait has been 4 days and that was for replacement parts to arrive. They are friendly, efficient, knowledgeable, (and they even can put up with me). ;o) I value my time and they don't waste any of it. But if I tell you that I will probably end up in a line just to get in. For me, It would still be worth it. its been 2 days now and everything they fixed is still working even though the ones who broke it are using it again. So my humble opinion is that Sherri and Dante put the "Xcell" in eXCELLent and the results prove it. I thank you, for your Time and Concern with this...

Absolutely terrible experience. To start off, I take two iPads in, one mini and one regular. I get quoted a price to repair both of them, sign and agree to this price. They call me a day later stating the quote was wrong, and needed to change the price, quote went from $282 to $485. I don’t appreciate quotes not being honored, right or wrong. The regular iPad was repaired, and I was called, fine. The iPad mini was repaired and returned dead(no charge). Tablet makes it home to get charged, and the screen doesn’t work(brand new). I call, and I advise them of the situation. I brought it back as they advised, and was told that the tech was not supposed to be in until a day later, fine. I took the case and Apple Pencil off, and was asked to leave it with tablet. The mini finally gets fixed, and the didn’t return the case or the Apple Pencil, then proceed to tell me they don’t keep those items. I called while my wife was there, and they “found” the case and Apple Pencil. I do not...

If I could give this place 0 star I would. I went here to buy a casing for my watch, they didn’t have the hard casing that I wanted and the store clerk introduced me to a soft casing saying they are very good and that’s what he has on his watch. I told him I would take it because I don’t want to leave my watch without a cover. One day later the case was broken. I went back to the store to report the matter. His first response was oh you broke it. I responded I did not break it. His next statement was he was going to give me 2 as a replacement because they may be a bit old because they have been sitting there for a while. I told him I don’t want two old watch casing that is not going to help me. I requested a refund for my item. He stated that there is a no refund policy and he is trying to help me and since I’m not willing to accept the two old casing that he is trying to help me with I should leave his store. These people are scammers and thieves. Please think twice before going...