Calliope — Local services in Portland

Interesting items, but poor customer service. Today we spent a few hours' layover at the Portland airport today. Generally it has been a good visit, with good customer service from Security & the Tillamook restaurant. We did have a negative experience at the Calliope store. My 13 year old daughter, who is generally a very responsible/straight A student, picked up a small item to examine it and accidentally dropped it when putting it back into the bowl, with it hitting the floor. One of the employees, an older lady wearing a yellow shirt, immediately & loudly embarrassed her, using a sing song voice to say "you broke it, you buy it!" My daughter was very embarrassed and burst into tears. We 100% support taking responsibility in paying for it, but there was no need for the rudeness nor to embarrass her in front of the whole store. I expressed this sentiment to another employee whose response was "okkkk." After leaving the store and examining the item, it looks cheaply made, with no visible evidence of adhesive to hold...

Such very nice people! Absolutely love their shop. Bought a couple very cool/beautiful mugs from them in the Portland airport that sadly, got broken in transit. I was sad to find they don’t have an online store, so I gave them a call and they were absolutely amazing, going above and beyond, helping me replace the mugs and shipping them to me. 10/10! Would recommend! Fantastic customer service! I’m hoping for an online store! Would love to shop their super cute...

I purchased a TWS earbud set for $37 that was defective. They never turned on (even after they charged for several hours). Upon return to the airport after my trip I attempted to exchange or get a refund for my item but I was told there were no returns or exchanges. So you have no recourse if they sell you a product that doesn’t work....