Clarence Walker For Flowers — Local services in Portland

This review is coming from a former supplier to Clarence Walker.

I work at a small chocolate shop, and would get small seasonal orders from Clarence Walker Florist, usually around Valentine's Day. I had not normally had many problems with them, other than their ordering being a little haphazard, they did not seem very organized. This became apparent when I sent them an order containing heart boxes, and I got a call from the manager saying he did not order the boxes and wanted to ship them back. He said he did not want heart shaped boxes, and when I tried to apologize and explain that I had received that order from someone at his shop, he got snippy with me and was adamant that no one from his shop placed to order. To which I apologized for the confusion, and he was free to ship the heart boxes back to me, OR I myself would drive up there to pick them up. He assured me they would be shipped back, but three weeks later I had not received anything. He sent a check for the total of all items on the invoice excluding the heart boxes. So I called them, and asked for the manager, and he was apparently too busy to talk so instead shouted at the employee on the phone with me that they would be sent out. So I waited longer.

Three more weeks go by, and I place another call. This time the manager answered the phone, and I explained who I was and that in order for me to give him an account credit for the boxes that I needed them shipped to me ASAP in order to still sell the chocolates from the boxes, as it was well past Valentine's day so I could no longer sell the boxes, and if any more time passed the chocolates would be out of date and they would be a total loss. He yet again assured me they would be sent. They weren't.

A month later I call to request he send payment for the missing heart boxes as they were never returned and the chocolates were no longer good to sell. He starts arguing with me, saying that he never ordered the boxes in the first place. I calmly tell him that the call for the boxes indeed came from his shop, and if he wanted the credit that he should have sent them earlier, he argues that I can still use the boxes and that's what he thought I needed, I inform him that it was the chocolates, NOT the boxes I needed a month and a half ago, to which he interrupts me on the phone and yells that he never wanted the boxes in the first place and hung up on me.

This was some of the worst customer service I have ever encountered since being manager at my job. He was rude and unorganized, and basically called me a liar. We are a small company, we don't have hundreds and hundreds of wholesale clients. When a call comes in from a customer for last minute valentine's items, it's not hard for me to know exactly who it came from or question their decision to order what they are ordering. Clarence Walker Florist is not a well run business. And judging from the other reviews from walk-in customers, they are bad from all aspects of their business, retail and wholesale. I do not recommend...

Ordered a large set of number balloons as well as regular balloons a week ahead of the scheduled date and time. I had online messages corresponding to the date and time as well as called the day before to confirm that everything was set. When the scheduled time of 1:30 came rolling around, no balloons. I called the delivery place and they stated that I never put in a scheduled time! I told them the order number, they took some time to find it and then said the balloons are here we are waiting for a delivery guy to come get them. I get a text message around 3:30 stating that my balloons were on its way using doordash, two different delivery people later I finally got the balloons at 5pm! The balloons are great and pretty but better off picking them up yourself. They didnt seem concerned that they had made a mistake and dropped the ball and these balloons are not cheap. Poor management and...

Don’t ever buy flowers from here ever! They don’t care to make the note in their delivery nice, lots of scratched out words instead of making a nice card without showing mistakes. They don’t add in the chocolates that you requested or paid for. The personalized note I sent in the delivery did not match the note that was received- and had scratched out mistakes instead of making a new card. They have a $25 up charge which did not compute in the amount of flowers added nor did they add in the chocolates that was requested. Very disappointed and their lack of communication after receiving the disappointing flower arrangement and after placing an order. $94 down the drain. Find another flower...