Independent Output — Local services in Provo

I thought I was making a good informed choice by choosing Independent Output to work on my hard drive. However, I learned a few things about this company that were frustrating to say the least.

Product intake was quick and easy. They did explain things the best they could. They also stated that best communication would be texting, fine….

They texted soon after to give me an initial diagnosis and said they would have to do some checking and get back to me as soon as they can. A month later and only after I contacted them did they tell me that it would have to be sent to another company which I was fine with. I asked for pricing info. To make a long story short, I was told that my texting was judged to be aggressive and they could no longer work with me. I was not aggressive, I was not angry, I was not swearing or anything rude. Yet I was judged by my texts when that was their preferred form of communication. They took out body language and intonation of my voice from the conversation and placed judgement. They also accused me of making accusations against them. Which I never accused them of anything. In fact I asked them point blank what I accused them of and got no response. But it apparently is ok for them to make accusations of their customers.

Poor customer service here, and terrible interpersonal skills. If you can get past that, and can avoid being arbitrarily judged, this is the place for you.

Thankfully, they did let me get my devices and I will gladly take them elsewhere.

My response to theirs - Your response is a great example of why texting should not be the preferred form of communication.

My question about the $1000 was not what you indicated in your response. You told me that it would be a minimum of $1000. My response was that I could not in good conscience allow a company I did not know, rack up a bill as high as they wanted to go. I asked you if there was anyway to get an idea of what the high end may be. I assured you that I had the money to pay for the recovery, but you had already placed your judgments. The reasons you gave for deciding not to work with me are all excuses. My texts were not accusatory as you still have not been able to tell me what I accused you of. To say someone sounded accusatory is another excuse. It is justifying how you treated the person. Yes I knew you were sending it to a third party. I didn’t have a problem with that. I didn’t have a problem with the shipping. I was merely asking for what a high end amount would be for the recovery and it sounds like you took that as accusatory and judged me.

I still stand by my review. I do not feel like I treated you wrong. I did not judge you. I did not accuse you. I did not use profanity or anything else that is typically believed to be rude. Obviously, you feel justified in your actions and you are welcome to that. You are welcome to judge your clients for whatever reason you want. That is your problem though. But I do not agree with you judging clients as a result of limited communication and treating them the way you did. Others might agree with me, that is their choice. They may disagree, and that is fine. That is the point of...

they were amazing!!! when i first arrived, i wasn’t convinced due to the appearance and location of the business. but no worries - they ended up having to give me the worst news i could’ve gotten for my laptop, however their work was very thorough. they were easy to reach and communicate with the whole time until i came by to pick it up. when i did come to pick it up, they were ready with two pieces of paper fully documenting every test they ran along with results. the most important things were even highlighted so it was easy to understand and relay to the manufacturer (who i now need to talk to about hopefully replacing it). for someone who isn’t into technological/computer things, they were very good about explaining things in a way i could understand and getting me the information i asked about. they even stayed after hours by almost a full half hour so that i could pick up my laptop before the weekend and get things sorted out otherwise. not only that but they waived the cost of their time, resources and effort because they know ill most likely have to buy a new laptop now. i would highly recommend coming here for any issue you might have!! 10/10 service all around. thank...

My computer overheated and smelled like burning, after it just wouldn't turn on. I didn't know much about what was going on or what was causing it so I took it here for a diagnosis. They said they would take a look and figure out what the exact part was that was causing it. I waited 2 days for a response and when they finally let me know they said it was either the cpu or motherboard so I should just replace both(which would've cost me $400-$500 to replace) and they collected the diagnosis fee. I take it to my buddy's the next day and we just switch out the power supply with an extra one he had laying around and the pc started up and worked as intended. I highly doubt they actually looked at my pc since a burnt cable was sticking right out of the side if they even opened the case and switched out the power supply it would've been an immediate fix. All in all I almost spent $500 and would've found out I was replacing the wrong parts if I hadn't gotten a second opinion. Do not...