Elizabeth Cooper Design — Local services in Provo

Quality of Service: Don't even bother setting up an appointment. Save your self the time by visiting other bridal boutiques. You want more detail why I believe you shouldn't set up an appointment? Continue reading.

MY EXPERIENCE AND THE PROBLEMS I SAW WITH THIS BOUTIQUE.

If you are looking for a modest dress that is no more than $600 dollars, then I know how exactly you feel. For my wedding, I wanted a beautiful dress at a great price; therefore, I made an appointment for one of Elizabeth Cooper's Trunk shows which advertises to offer "beautiful, modest dresses at a great price."

When I first entered the venue, they tired to make me feel "special" buy providing snacks, but that is as far as I felt special at their trunk show. This bridal boutique was by far the worst place I visited with respect to quality of service.

First, they treat their brides like sheep. They will quickly try to rush you in and out. They won't take the time to remember your name. They will calling on you every minute saying "are you done? are you ready? are you done? are you ready? next." Also, I really disliked how they helped me into my dress. They are not very respectful of your body as they lace you up.

Second, they treat your family and friends poorly. I brought my maid of honor with me and the store owner and my attendant did not even take the time to ask my maid of honor's name and quickly shoved her off to a vacant seat at my mirror. When I came out to look at my dresses, the store owner and my attendant did not let my maid of honor say even two words about how she liked my dress. I felt like they did not give her a chance to voice her opinions and were more preoccupied with giving their own thoughts on the dresses.

Third, they will treat you poorly if you are size 8 or above. I am a size 10, and because I am a size 10, Elizabeth Cooper's Boutique hardly had any dresses that I could wear. In other words,many of their dresses are made for size 2-6. If you are average like me or a more curvy lady, you will not fit into many of the dresses,and be limited to a very very very small selection of dresses. I ended up leaving my appointment early, because not only was the selection poor, but I also was very tried and frustrated that the boutique owner kept telling me that "we don't have many dresses for large people," or "we don't carry much in stock for people of your size."

I could keep going about how much I really disliked this Boutique, but I feel like the issues above were the primary issues I saw with this bridal boutique.

Amount of dresses for all sizes: Poor (only go if you are street size 0-4) Quality of dresses: Good Range of style for dresses: Limited Price range: $300-600 Have modest...

I traveled to this particular bridal shop from Ogden because my daughter saw a dress that she loved and had made an appointment to see a particular dress she saw on-line. To begin with, the the shop was very difficult to find, because we could not find it we decided to ask several people in the area if they knew where this shop was and no one knew where it was or heard of it, and we than decided to go into other businesses to ask if they knew the location of the store and no one had heard of it! We did finally find it (much to my regret) and we waited for a salesperson, who happened to be the owner of the shop. My daughter told her she had called to reserve a dress and the owner told her that she had just sold the dress. My daughter proceeded to tell her that she was told the dress would be available and should come in for a fitting so that it could be ready for her wedding day. No dress, but the owner pulled one out that was the same style of dress in a silver color and a size 12 (my daughter is a size 4). At this point I was rather angry and very irritated and wanted to leave the shop but my daughter who flew in from Washington DC did not want to leave (BIG MISTAKE). I asked the the salesperson if she was the owner of the shop and she replied, "yes." I proceeded to express my disappointment at the poor customer service we had received and her reply was, "you could go to other bridal stores and shop there." At this point I looked at my daughter and said we should go but we stayed. The owner of the shop than was a little nicer and offered to bring out other dresses, which she should have offered to do in the first place. All I can say is RUN, never shop at this bridal shop, EVER. I work retail and I know good customer service and this was by far one of my worst customer service...

I recently went with my sister in law to try on dresses. She was excited to go here because our other sister had been treated to a great experience! Because of the location, we struggled to find parking and were about 5 minutes late (not their fault at all, just relating details). When we got there, my SIL showed the owner/attendant styles she liked and requested blush. She tried on styles that were similar in fit but not at all in design to what she had asked for and only very few blush dresses. Then when she tried to ask for a different design, the attendant tried to put the blame on my sister in law for not being clear enough with what she wanted. That was frustrating since we literally showed her pictures of what my sister in law wanted. I understand not having that style in stock or in the store, but please be upfront and honest about that and do not put the blame on the bride. We felt rushed and unwelcome. My sister in law also later voiced frustration that she could not browse the dress styles. I totally understand that that is a unique experience and not many salons offer that. (No biggie, just passing along customer wishes.) I brought my two sons with me, but they were well behaved. We felt a little displeasure from the attendant at there being children present. But like I said, they were very well behaved and her attitude was unwarranted. Just all in all, not a great experience. We felt like we were unwanted and unwelcome. I would not recommend this salon to...