MLD — Local services in Provo

They offer great appliances at decent prices (could be matched elsewhere), and they have a beautiful showroom. But their policies are not supportive of the customers. We purchased appliances for our entire house (large bill), but they gave us the wrong trim kit for our microwave. The plan was always above the double ovens, but they put an under counter trim kit on our bid. Their policy is that since we signed the bid, the part is ours and they won’t even take it back with a restocking fee. I see that it is our fault for assuming that they put the right part on the bid, but seems crazy when we spent a large amount and this is a small price item.

If you work with them, just make sure not to trust that they put the right parts down. Double and triple check before...

EDIT: We're now months past delivery, MLD had confirmed that our order was paid in full. I called, emailed, and texted multiple times to get this confirmation. Today I learned that they have invoiced our builder for a supposed outstanding balance. I wish I understood why it was this difficult to work with them.

Working with MLD has been difficult. They’ve been non-communicative, not returning phone calls or providing all relevant information up-front. They have been unwilling to make up for their own shortcomings through vouchers, discounts, accessories, or extended warranties. Overall a frustrating and disappointing experience. Only reason I’m giving them 3 stars is because of Paulina, without her validation and empathy, I would have...

I think this is the place. For whatever your appliance needs are going to be, this is where you are going to want to make your purchase. Great selection and even greater help with my favorite sale guy Kirk (get to know everyone, the isn't a num in the lot there). They know their stuff inside and out here.

The secret is to ask about the ice makers and then get a Sprite to pour into the gifted cup of ice. Then look around at the great selection of appliances. It really makes for a much more pleasant experience.

I'll continue to purchase all my...