Thai Neighbor Cuisine 1 — Restaurant in Provo

I've been here three times, I think. The first was in the evening, and for the most part, it was fine, perhaps a little slow on the service. However, the two times I have gone during the day, the service, although friendly, was negligible in almost the extreme. Both times there was hardly anyone there other than myself and my son, so either they are understaffed or just plain neglectful. Today, after I was seated, I waited for about 10-15 minutes to have my order taken. The young girl who had seated us never came back. I saw a lady peek out from the front desk and I told her we were ready to order and she acknowledged me and then nothing happened. I had to go up to the front desk and there that lady was in the kitchen looking down (probably at her phone) and I had to flag the girl down myself and placed my order at the register. The food, fortunately arrived super quick after that, but they neglected to give us a knife so I had to get up again to ask the girl to give me one (it's kind of important to cut up food for a toddler). It tasted alright and there was a generous portion. However, I think that the pineapple (we got the cashew chicken) tasted a bit off, like it was going bad.

On the other hand, the place was spotless. However, the service, potentially the food freshness, and the inadequate air conditioning (it wasn't much better than outside) really could use some attention. I would have given this place a 3 if it hadn't been for that suspicious pineapple. I hope there are improvements (and please bring back the Pad Thai. I could be blind, but I didn't see it on the menu this last time) because the food is normally pretty decent and the prices good. I just hope we didn't get food poisoning this time. :/ Because of all of this, I probably...

If I could give 0 stars I would. If I could give negative stars I would. Absolutely horrible!

First of all, we order our food and they all come out at different times. So they really need to work on their timing.

Secondly, they have at the bottom of their menu pages that they're spice range is from 0 to 5. So a 2 would be a bit spicy, but more on the mild side... WRONG. They don't care at all about what spice you order if you say spice then you'll get a huge spoonful that will make it inedible. That happened and I told them that it was too spicy. They said, "You want me to remake it?" We said, "yes, we can't eat that." They take it away and we continue to wait and everyone else gets their food and starts eating.

Thirdly, during the middle of our dinner, we ask where the refire meal is, and they tell us that they're working on a different table. So, no... A refire takes priority.

Fourth, There were other issues with the food itself as well, there were NO cashews in the cashew chicken, there were peas in the pad ka prow, which were not listed on the menu which is a huge allergy red flag! (They also REFUSED to fix it!)

Lastly, we STILL never got the refire and everyone else was finished with their food. When we asked again, he said that he'd have to charge us double and that if it's a loss then he would get fired. That's illegal, and if that's true then the whole place should be shut down. And so, he's just a big fat liar! We told him that it also had peas and he brought it back out (after an hour) and had us point them out. We had to fight hard to get them to refire it and it STILL had peas.

Not worth the hassle of going there. The food wasn't...

I ABSOLUTELY reccomend this place if you enjoy Thai food or Asian food in general.

Their fried stuff is fantastic because not only is it tasty, it feels significantly less greasy and oily than many other places I've been to.

I love their Pad Thai, I usually get the chicken with mild or normal spicyness and it's always a delight. Their orange chicken is also extremely good. Both have generous portions with lots of meat so you're not just getting carbs for dinner. I can also reccomend their curry.

The meals are only a few more dollars than most fast food places and the quality + quantity makes their food more than worth it. For one person the total is usually about $10-12 for dinner. And it's cheaper during lunch if you get the special.

Service is very quick, so you'll usually have your meal ready within ten minutes, though it can be longer depending on the traffic. You can also order ahead for takeout by calling them to place your order.

I've been trying to spread the word because whenever I go there's almost no one there and I think that's a travesty - it's a little hole in the wall restaurant and I think it deserves far more love than it gets! Everyone I've recommended it to has at minimum liked it, with the majority loving it, so go give this...