Utah Department of Workforce Services — Local services in Provo

We have been able to receive SNAP and Medicaid, but the communication here is the worst. I recently went to reapply because we were denied in June, and I had to update stuff hoping we'd be able to get SNAP this month. I called for an interview, and they said we didn't need one because we applied within 30 days after our June application. They said they'd tell us in 7 days if we would receive benefits. We got a notice saying we needed to call for an interview. This is not the first time this has happened, either. I've ended up having to call before to make sure they were actually looking at the information we submitted online and doing something about it. It's very frustrating when I'm told all I have to do is wait, but the case notice on the website says otherwise. I'm tired of calling when it's not my job.

I'm changing my review because I talked to Aaron about a medicaid issue today (August 5), and he was able to resolve it right away. He was very helpful and friendly and reassured me in my stressful situation. Apparently, the system didn't catch I was pregnant, and I didn't get put on the pregnancy medicaid program even though I updated my pregnancy on the website back in March. I'm having a baby in the next few weeks so the timing with of insurance being cancelled was horrendous. Thank you, Aaron for resolving...

I have had a challenging experience with the DWFS Provo office, particularly regarding their customer service. As someone who works closely with the low-income population, including single parents and students, it's disheartening to witness the poor treatment some individuals receive.

The case workers at this office are unfortunately well-known across Utah for their questionable approach and tendency to question people's intentions. I've observed instances where applications were denied, and families in need were accused of being "sketchy" for participating in other assistance programs.

I believe it's crucial for service providers to approach their work with empathy and understanding, especially when dealing with vulnerable populations. The negative experiences reported here highlight a need for improvement in the customer service provided by the Provo office.

I encourage the DWFS Provo office to review their practices, address these concerns, and strive for a more supportive and compassionate approach to those...

Walked in with my daughter the other day and was greeted by a witchy woman with a chihuahua in her hands. Place was dark and practically empty and to tell you the truth. Kinda creepy. They didn’t seem to want to help and were a bit adversarial when asked to. Not sure they knew what they were doing. My daughter cannot get anywhere with these people. She has been filing every week even though she has not gotten anything but rejection. All they do is tell her she hasn’t done the things I personally know she has done because I watched her file it. Now they are saying another 3 weeks before she will have her appeal. It’s been 7 weeks since her company closed its doors and she was left without a job. She has always worked and now that she needs a little help they just don’t care. I don’t get it. I think the state of Utah needs to investigate unemployment offices. Where do they get these rude and incompetent people they have...