KAY Jewelers — Local services in Pueblo

My complements and gratitude to "Desiree Dan" of the Citadel Mall in Colorado Springs.(Store #791) Ms. Dan was exemplary in accommodating and availing herself to my shopping interests and needs. She was patient and sincere while answering my questions, as well as gracious in her professional demeanor. While this commendation recognizes and appreciates her stalwart effort, it was the signature of her effort in going the proverbial "extra mile" in finding and verifying the correct information that impressed my experience with her. Well done Kay's Jewelers in hiring a representative that truly avails themself in defining excellent customer service. My shopping experience with the assisting store manager "Jana" was of equal privilege and gratification. I purposely took the time to inform her of the virtuous qualities of professionalism exhibited by Ms. Dan in assisting with my shopping needs. She was expressly grateful for the compliments and had every faith and confidence that Ms. Dan was among the top-of-the-line store associates representing the character and trust of the company. Again, well done Kay's Jewelers in hiring store leaders that understand effective and efficient management succeeds through the virtue of positive attitudes and quality of care extended to the business’s clientele. My regards and appreciation again for these outstanding professionals representing the company line. Ed...

I purchased matching rings for my daughter and I while I was contracted in Colorado for work. The rings were to be delivered to the store and I never received an email informing me they were ready for pick up. Needless to say my contract expired before I could obtain the rings. I contacted the store where the rings were suppose to be delivered and spoke with MaryBeth. MaryBeth went above and beyond to not only locate the second ring since only one ring showed in store, but she also got my order refunded to my account within 48hours. It was amazing to interact with someone who truly cares about the happiness of the customer. A lot of businesses have all taken the short cut to allowing covid to determine how they should treat a person all based on not wanting to be back in the public. MaryBeth thank you so much for your dedication and determination to make sure I was a satisfied customer. I will continue to spend my hard earned dollars with Kay! Did I mention she also did a follow up to make sure the money was returned? All I could say is WOW 🤩 I wouldn’t be surprised if the next time I’m in Colorado she is running her own store. Way to go MaryBeth!! You...

Went in asking for a natural opals, the associate that helped me obviously didn't know what she was talking about. She showed me 2 necklaces, the first being simple and the second was more expensive with diamonds in it. I didn't need anything too flashy so I opted for the one without diamonds. This was after she assured me they were natural. Upon reading my receipt the following day via email, come to find out the opals are Lab created. I called and the lady shrugged it off, saying the associate that helped me is a part time employee. She just told me to bring it back and exchange it, I live an hour away. It's not as easy as a 10 minute drive. I decided to keep the necklace but other than getting maintenance done on it, which is an extra $50 fee they automatically charge, I will not give them another penny. I will go to a jewelry store with actual professionals that know what they are selling or have enough common sense to ask someone if they are not sure. I would give 0 stars if it was an option. Worst experience I've ever had...