GameStop — Local services in Pueblo

On 9/10/22 my family and I went in to purchase a Nintendo switch. The store was busy and the employees were on break with only the dark haried female manager with glasses was running the register. She didn't have her name tag but we knew she was the manager because she said it about 50 times during the 25 min we were in the store. We weren't in a rush so it wasn't the fact that we had to wait awhile to get checked out that bothered us, it was the absurd behavior of the manager. She was overly loud for no reason when talking, she asserted her position to the point of annoyance, and when the other employees returned from break, I was astonished how she spoke to these ladies. Thank goodness a super sweet blonde gal rang us up after she got unnecessarily barked at by her manager. At one point the manager was trying to sell a $500 game system to the customer she was helping and 3 times she shouted at the guy, "if you can guess how long I've been doing this I'll sell ya the system". Our running joke to that was "not long at all"! I couldn't work with that lady if I tried, kudos to the young lady that helped us, your patience is...

Took my son in today to purchase an Xbox game, we were the first ones through the door as they opened and the woman, (Pamela I believe was her name) working was so rude and unprofessional. She asked what we were looking for to which I told her, and automatically responded with “we don’t have that” so my 6 year old son picked up the display box all excited for her response to be “you don’t touch that put it back, it’s not yours to touch” to which I started to get a little irritated with her as my son didn’t know it was a display. Then as I was ready to pay she was very rude and pushy to get me to take out the $3 warranty on a $20 game. I said multiple time i didn’t want it but yet kept been rude about it.

I was paying contactless and at first I didn’t know you needed to hit the “tap” button on tjr screen to pay to which she was not helpful about and told me that “you need to press the button if you actually want to pay” .

I paid and took my game and walked straight out. I will not be shopping at this location ever again.

Discusting behaviour...

Very friendly and helpful staff who are very passionate about gaming and willing to help out anyone in finding great games that suit their needs. They might not know everything about every game ever, but they'll always do their best to try and help you out. If you like trading in games, their values are pretty fair - assuming the game is still new or at least relevant, or depending on the rarity. Also, take advantage of their pre-owned selections. The price might not seem too worthwhile of a drop from used, but they allow you to return a pre-owned game within a week if you don't like it (which is a relief if you're going to spend $60 on a game that you may end up not liking) as opposed to new games, which they obviously can't take as a return since it's value is automatically decreased the moment you open the case and put the disc in. Just a friendly...