The Home Depot — Local services in Puyallup

I had the world’s worst experience yesterday, July 29, 2024 with an assistant manager at this store by the name of Richelle. I went in there to purchase a generator and ended up walking out paying more than what the smart phone app showed as the listed price for said generator and leaving the store being verbally accosted and degraded in front of multiple customers and other store associates by this assistant manager, she went as far as saying out loud that I cannot afford the price shown on the computer then maybe I have no business buying it and should leave the store so that other customers with money can buy what they want. I have gone so far as calling one, 800 Home Depot and was then directed to the store level, even after I have requested to speak with the district manager, when I was able to reach the store, I spoke with an assistant manager named Carlos. He took down my complaint and said that he was going to pass that information off to Celeste the store manager. I have requested a call from the store manager and was informed that she will not be in the store until Monday next week, I then requested a call from the district manager or another store manager regarding my experience And have yet to receive one avoid this Home Depot at all cost I have been a loyal Home Depot customer ever since I retired from the army that has officially changed as of yesterday. I will be taking my business over to Lowe’s and I will be recommending all customers, especially those of us who have served our country take our business to Lowe’s, they may be slower on the customer service side, but at least will not be verbally abusing their customers and making assumptions based off of how...

Well... They were out of stock on a "normally stocked item," that I just happened to need. That in itself is not a bad thing. I understand times are challenging these days. How some people there handled that, when I tried to pursue that, "was a problem."

I asked if I could ORDER it... thinking when their order to restock their own shelves, that they could call me & put my name on one of those shelved items when they do come in... They told me what I would have up do is order it online at homedepot.com... that "that" was my only option. Confused with that. (1) Does that mean they are not intending to restock their own empty shelves? (2) If I had to order something from online that they normally stocked, then why should I come into their big box store locations... (3) Those just seem like common sense kinds of things right? Thing is, I'm was a Master Carpenter for over 20 years... who just turned in my business license as a Contractor (as I phase into semi-retirement... I just recently moved to this area. I've been in other areas/regions, and have always had good experiences with "the company" as a whole... for decades. I've ordered stocked within a store. I've ordered materials for building a house or other bids through the a Pro Desk... Or found items in other local chain locations. This was just a normally stocked item, right? Just thinking since I didn't walk directly to the Pro Desk, that... Well... Maybe just a location problem or an individual who didn't know that "possibilities exist." Not sure a normal customer would think their answer of being brushed off, was...

Had a horrible experience at this Home Depot. I placed a pick-up order for a Traeger Smoker (Christmas gift). I waited over 15 minutes after indicating on the app that I arrived at the store and was in the designated pick-up spot. Two women dragged out a fully assembled floor model Traeger. This is absolutely unacceptable, I purchased a new Traeger and do not expect to receive a dented and scratched floor model. The smoker was also missing the power cord and grease catch bucket. I then had to drag the smoker back into the store because I was not accepting this product in its condition. Not a single employee offered to help me move the smoker to the customer service area. They stared and watched me struggle...pathetic. I then had to describe my situation to customer service and asked to speak to the manager. Customer service informed me that they would look for a new smoker in the box. 15 minutes later, customer service notified me that they did have the smoker in stock; however, I would have to wait for an employee to get a forklift and grab it from the storage rafters. I waited over 50 minutes for the smoker to be collected from the rafters. Not a single employee or manager seemed to care about the situation or how long I waited. There was no apology for giving me floor model smoker that was missing parts. There was absolutely no urgency to resolve the situation. I spent over an hour inside this god forsaken store for a pick-up order... Trash Home Depot. I will continue to back the boys in blue (Lowe's) and will recommend to never go to...