The Honey Baked Ham Company — Restaurant in Puyallup

I've been coming here for about 20 years but no more.

They no longer give you coupons. So if you want your receipt, they rip off the coupon off the bottom first and then hand you the receipt. I get emails all the time about honey baked rewards. But this location doesn't accept any. Late last year or early this year, I came in to get my normal sandwich and the employee Jamie didn't tell me they were out of their normal bread for the hickory hoagie (it was a nice, soft ciabatta). The replacement bread is awful (it's like the equivalent of a hot dog bun, it's very bread-y tasting, and it it's all you can taste & looks smaller too). The owner Susie said they were busy with the holidays and they would get it back soon and she authorized a remake once it came in, but she also argued about it with me at the same time, very interruptive. I could tell she wasn't happy with my phone call or feedback that they should tell their customers when a menu items is out of stock. Maybe it would change my mind to order a different item, perhaps the croissant instead. But it just feels like to me that they're so hard up for cash so it's my opinion that they don't want to tell you if they're out of something because they want the sale. I think I came in another once or twice and was able to get my normal bread, but then today I forgot to make sure they had it before ordering. I guess it didn't occur to me they didn't carry it anymore because we are in july, not the holidays.. And then when my sandwich came out, it was the horrible bread again. And then they also made my sandwich wrong. I had repeated no pickles 3 times, it was on my receipt stating no pickles, and what did they do? They made it with pickles. And they didn't even know their Sprite was out. I took a full cup and then went to take a sip and it tasted like plain soda water and they were like oh well we can't fix that today. I was with my mother today and she also hated this replacement bread. The ham is delicious, but all we can taste is the awful bread. When I asked about it after we were done eating the employee Jamie was like "we don't have that bread anymore. And we told you last time that we don't have that bread anymore." I had to correct her and say no... I was told you were temporarily out ..and you did get it back a few months ago because the owner authorized a remake once it came back in stock. But now its been a while since ive been in. The way she said it just seemed a little bit snotty. Its weird to me they'd have high quality ham and other ingredients but ruin the taste with horrible bread. Can they not find a better supplier? Using cheap bread and then being rude with me about it, has lost me as a customer. I normally like to support smaller businesses where I can but there are other sandwich shops I can patronize. Oh, and we will just get our whole holiday hams from Costco like we did last year, it's just as delicious and a lot cheaper. AND IF YOU READ THIS FAR, I WANT TO ADDRESS THE OTHER REVIEW THAT SAID GOOGLE HAS THE WRONG HOURS. I HAD ALSO NOTICED THIS AS WELL. YOU HAVE TO ACTUALLY GO TO HONEY BAKED HAM'S ACTUAL WEBSITE TO SEE THE CORRECT HOURS. I REMEMBER BRINGING THIS UP TO THEM A COUPLE OF YEARS AGO AND STAFF TOLD ME THAT THEY'VE TRIED TO GET IT CHANGED THROUGH GOOGLE, BUT GOOGLE WON'T CHANGE IT UNLESS THEY PAY GOOGLE, AND THEY REFUSE TO PAY GOOGLE. SO I DON'T KNOW WHY THEY RESPONDED TO ANOTHER CUSTOMER REVIEW SAYING THEY WOULD WORK ON FIXING THE HOURS. GOOGLE HAS BEEN WRONG FOR A...

I’ve been coming here for years because the food is really good and I lived in the area until a couple years ago. The staff are nice but wait times are a bit long. My last experience was very disappointing however. I had previously ordered online for pick up and was sent an email saying if I reviewed the store I’d get a bogo coupon so I did. When I tried to use the coupon I was told that they opt out of all corporate offers because they’ve chosen to keep prices low instead and simply can’t afford to do that and honor coupons without operating at a loss. “That’s why we tear off the bottom of the receipt because it automatically prints the review offer.” She said she’d honor it but I had to prove I purchased my sandwiches from them since the coupon wasn’t store specific. I had trouble logging into my account so I couldn’t bring up the previous transaction. I said it was ordered on July 7th and she said they only had one online order from that day and it had a different name. Tbh I was pretty upset cause I’ve been going there for years and now felt like I was being called a liar or untrustworthy. I had definitely ordered online on that date and when I went in to pick it up the woman at the counter said she didn’t see it but then when she talked to someone else they said oh here it is so it was somewhere for sure. Either way, it seems like automatic coupons is something they should take up with corporate not the customer. I was so frustrated I just said I don’t care and ordered my food anyway just to be done. I ordered a daily special whose main thing was avocado and was then told they’re out of avocado and no one took it off the board. She gave me 2 cookies to help make up for it but I was so disappointed already. I’ve never had an issue here before but I live in Yelm now and go out of my way to come here and if that’s how interactions go I won’t bother making the...

I have purchased honeybaked hams for many years., yesterday I came into the Puyallup store to pick up the ham that I had ordered. The lady behind the counter picked out a ham for me and explained to me that she was a new hire and proceeded to ring up the items that I was purchasing. During this process she asked for assistance from a fellow employee to continue with the transaction evidently the employee that she turned to, didn’t really feel the need to be kind to myself and or the employee that was asking for help.. I do realize it’s the holidays and it’s very frustrating. I’ve been in customer service pretty much most of my life and we all have underlying issues but if a new employee is going to be treated in that type of manner especially in front of a customer, she doesn’t need to be in the business. Clearly, she should be reprimanded.. I thank honey baked hams for their hard work. Merry Christmas to you all. I could name names, but I’m not going to you know...