Trudy's Hallmark Shop — Local services in Puyallup

I spoke with Julie(Canyon location)on the phone after my daughter was refused a return on two pajama pants that I ordered online that were defective(had snags). I phoned Trudy's Hallmark prior to my online purchase to ask if they didn't fit would we be able to return in store and was told by Taytum that I could. However when my daughter went to return them Julie and Veronica said they were told by their manager Kathy that they don't return online orders even though both locations are owned by the same owner. So we drove to the South Hill Mall and had no problem returning the product. The Summit location needs to get their act together and provide better customer service. Update, just got off the phone with South Hill Mall location and spoke to the manager Cztara, and asked why my refund never went through which I verified through my credit card company and she looked up the transaction and said that she stopped the transaction when she saw that I did the return there after trying to do my return at the other location and tried to tell me it was a fraudulent return because I was already denied at the other one when I told the other one I was coming to this one since this location is the one that told me I could return the item per Taytum. She said as soon as I left the other location they called this location and that her daughter Taytum should not have returned the item so she stopped it. But failed to give me a phone call since they have my gold crown number, kept my merchandise which I now consider stolen, refuse to mail it back to me. Hung up the phone on me kept laughing the whole time what a controlling, unprofessional, immature manager. My daughter worked for Trudy's Hallmark for 3 weeks and quit because of this exact unprofessional behavior. They do a lot of profiling of who they think is going to steal and follow them around the store. They say that you have to talk to the customers multiple times and ask them what they're looking for which is what I read in the reviews that is irritating to a lot of people. This manager needs to get a grip! She said I needed to give her daughter grace for being new. That's her responsibility. I placed an order online after being given incorrect information and went back to that location and employee to do the return. Sounds like the mother is trying to prevent the daughter from getting into trouble. Will be reporting this to appropriate agencies as well as disputing this with my credit...

I placed an online order this morning for same-day pick up. I received the email letting me know my order was ready for pickup and I went in the afternoon. I called the store to let them know I was outside and there to pick up an order. They took my name and instructed me to come on in. The store is inside the Mall with parking available nearby a mall entrance. After giving my name to the cashier, she immediately had my order...bagged, tagged and ready for me. Today is Free Card Friday, so after she showed me which cards I could pick from, all I needed to do was give my phone number and a free card with envelope was mine. Regular size and small cards are up for grabs. This is a very nice store with lots of different items. I went specifically for some Disney items (Mickey/Minnie). I recommend this...

I 💗 Hallmark stores!! I was ACTUALLY Amazed at this one!! I visited this one on Christmas Eve ( I know, I know..), but I just stopped in to see if they maybe had a last minute gift for my husband... Our tradition is to get each other a fun ornament for Christmas. The ONLY chance I had was on that EXACT day. I was very PLEASANTLY SURPRISED to find they had what I was looking for, Aaand a few extras!! YAAAY for me!! So, Thank You!! You made our Christmas more fun, Aaand helped us keep our tradition!!! You're...