Stitch Haus — Local services in Radnor Township

This afternoon, my wife and I experienced the most awful customer service @ Stitch Haus. We were actually screamed at multiple times, by an employee, because she couldn't find our order and had to look for it three times. As part of trying to find our order she called the owner. While speaking with the owner, she mispronounced our last name a couple times and we would corrected her. Her response was not apologize, but instead to scream "it doesn't matter'. I had to walk outside, I was so astonished by her behavior. We have all experienced poor customer service, but this was surreal. Once she found our order, she shoved it in my wife's face and told her to leave (no charge). We went back in and asked for the owners contact info and she threatened to call the police. I find it amazing that the owner tolerates this behavior. This woman was down right angry. I would have fired her...

It looks like they have a great number of options, but I couldn't stay in the store due to an overwhelming perfume stench. If you can handle artificial scent and enjoy needlepoint, I would think it would be a great local resource. If you have issues with artificial scent, or allergies, I would not recommend. They are currently putting in a retention basin in the next lot, but the small front parking lot is open, and they also have more parking...

Amazing experience. This shop was my first introduction to needlepoint and it was fabulous. The staff took extensive time to walk me through the canvas and collection. They even showed me different stitches to start with.

When the sewing was done they guided me through the finishing process and all the choices.

It is a delightful shop with knowledgeable staff and a friendly...