DXL Big + Tall — Local services in Raleigh

I cannot praise the DXL store in Raleigh enough for its outstanding customer service and exceptional selection of clothing. Despite residing near a DXL location in Fayetteville, I make the conscious choice to journey to Raleigh, solely because of the superior experience it offers. Sharon, in particular, deserves recognition for her unwavering dedication and willingness to go above and beyond for customers like myself.

During my recent visit, Sharon demonstrated unparalleled commitment by climbing a ladder to retrieve a shirt from a mannequin for me to try on. Although the shirt didn't fit as expected, Sharon's proactive approach in assisting me to order it for delivery to my home was truly commendable. Her professionalism and genuine care for customers exemplify the epitome of excellent customer service.

In addition to Sharon's exemplary service, the Raleigh store boasts a vast and impressive selection of clothing, far surpassing that of the Fayetteville location. This, coupled with the exceptional customer service provided by Sharon and her colleagues, solidifies my loyalty to the Raleigh DXL store.

Sharon and the entire team at DXL Raleigh have set a standard of excellence in customer service that surpasses expectations. Their dedication to ensuring customer satisfaction and providing a memorable shopping experience has earned my utmost appreciation...

Living as a large person for nearly my entire life, it was a total game changer meeting your staff at this store. Shopping for clothes in the past consisted of things nightmares were made of. I walked in to this location 4 years ago and was met with warm smiles and welcoming attitudes. For the first time in nearly 20 years, I felt comfortable to shop for clothing. I have been to other Casual Male and DXL stores but this was different. I was catered to and made to feel like my business, personal clothing style and needs were important. What an awesome experience after so many years of dreading finding clothes. Fast forward to Oct 2017. I made a decision to take control of my health. I have lost 172lbs so far and every day inch closer to goal. I am proud and sad to say that I no longer can shop at DXL!! I wanted to let everyone at that location know how thankful I am for their kindness, understanding and professionalism. I will always be a fan!!...

My wife and I walked in and before the door started to close, a person greeted us and asked if they could help us and I stated that we wished to first browse.

Three steps later, another person greeted us with the same speal.

Four steps later, another friendly staffer stops us before we browse. Same speech and response.

I’m a big guy (obese) and needed to pay higher prices since my clothing is not for models and they did, have a great selection.

Once I discovered that it was time for the army of friendly helpers to finally help me.

I finally was able to honk at a staffer who was not chit chatting and he helped me with exactly what I needed.

At checkout, I was getting crunched for time and the nice checkout lady, was being friendly as the long line seemed longer.

She was great but did not expedite with customers...