Kendra Scott — Local services in Raleigh

To Whom It May Concern. I hate that I'm having to write yet another review about the Kendra Scott store at Southpoint Mall that isn't positive. My first visit to the store several years ago was horrible and then the customer service got better. Now, it's taking a negative turn again. I went to the store on the evening (around 8 pm) of Friday, August 30th to redeem my half off birthday gift. I had to bring my almost 2 year old son with me. I managed to open the heavy door while pushing my son in his stroller through it. No one helped me but it appeared that all 3 of the ladies were with customers. However, no one said hello even when they finished with the things that they were doing. I looked around the store briefly and found a pair of earrings that I liked. I grabbed the pair of earrings and got on line. The cashier was very pleasant. She went to the back, bought me out a new pair of earrings and checked me on efficiently. However during the transaction, another employee came up to my cashier, interrupted our conversation and asked if she (my cashier) could help her. I thought that was pretty rude. My cashier stated that she would help her when she's done with me. I felt like I needed to get out of there; it didn't feel like a good place for me to shop any longer. Again I struggled to open the door by myself but I did with no assistance from the ladies. I held the door open as I pulled my out the door by the foot of his stroller. There was no offer to help nor a goodbye on my way out. This was a very disappointing visit. Sincerely,...

I will give five stars for the customer service of this store but only two stars for the quality of the Yellow Rose jewelry line. For our daughter’s birthday, we bought her a ring, necklace and set of earrings. The turquoise stones in the both the necklace and ring have turned lighter in color. After talking with the sales rep the only explanation we received was “don’t get the jewelry wet, this happens if exposed to light, it’s the veining in the stone and make sure all lotions and perfumes are dry before putting on your ring/necklace.” We were offered a one-time free replacement since it was purchased within a year (pieces were ONLY 1 month old) and the brand new ring arrived with even worse, light white discoloration. I am going to label this as cheap quality “costume” jewelry. I honestly don’t understand the hype over this brand and got burnt this round. I don’t normally follow trends, but when you see it being offered in Target, it’s obviously not worth the high prices. Buyers be warned…either save your money for higher quality brands or be prepared for cheap quality at...

I’ve come to this location from out of state 3 times at least in the past couple years, it’s been my only in store experience with the brand and I look forward to it every single time. From the first time I met Josalyn she’s made me feel welcome, understood and has personalized my experience. I tell her what I’m looking for and she always brings me amazing pieces that I should see or consider. She really cares about her customers. I’ve had friendly interactions with the other associates who were helpful as well. I just came back after 14 months and she still remembered me and I still had the pieces we’d picked together on the other trips! The store is always bright beautiful and clean. I was in for a long time yesterday and all of the staff had great customer engagement with all the people who walked through asking if anyone needed help and trying to find what they need. This location is always a great experience and I’ve told my friends that were with me about Josalyn and the store and they had a wonderful first experience there. Got some great pieces this time and will...