Let's start with the good. The score is a 97 and it only took 30 minutes to be seated which isn't bad for a party of 6 on a Sunday morning. Now the bad. Brittani was our server and clearly she was overwhelmed. First we ordered our drinks. When they arrived, one overflowed because it was filled to the brim. I immediately asked for napkins showing her the mess. She never returned with ther napkins and the spill was getting dangerously close to the edge of the table where someone was sitting. I ended up asking the guy clearing tables if he would mind getting them. He was very accommodating and got them immediately. Brittani and another lady later brought our food. Three of us ordered the same burger and fries. 1 ordered a different burger. He got the same burger as the other three. Luckily he checked it while it was there because not only was it the wrong burger, it had what looked like a beetle crawling IN it. My meal was the only one that required utensils. We didn't have any on the table when the food arrived. After waiting a bit, Brittani brought us a dirty mug (with pink lipstick stains) full of wet utensils with hair on them. At this point, I'm annoyed because my food is getting cold. I get up to find Brittani. I couldn't find her, but saw the lady who helped her bring the food. I showed her the mug and she immediately noticed the hair. She got Brittani for me. I showed her and told her we're having too many issues and asked her to bring us new ones. Then I returned to my table. A couple of minutes later, the other lady asked if I wanted plastic utensils. Perfect solution. She brought them immediately while Brittani took some time to return with another set of utensils. Back to the beetle filled burger. He still hadn't received his replacement meal. Many of us finished our meal or was at least close to it before he got his replacement burger, which was still incorrect. We never saw Brittani again at our table while we were eating. We were all finished eating for at least 10 minutes before Brittani brought us our check. I took it to the front to pay, not realizing the servers now take the payment. Interestingly enough, paying was the quickest turnaround for the day. There was no discount offered for all of the mistakes or beetles, but I didn't ask for it either. I was just ready to go. I struggled with what tip to give her. I normally tip at least 20%, but I reduced it to 15% because of all the issues.