Target — Local services in Raleigh

This is by far the worst Target store I have ever been to, and I shop at Target very often. Shopped at this location twice this week, and in the two times I experienced the same problems. It is no coincidence when it happens twice. The staff were not very friendly. The advertised prices did not ring up correct, the coupons will not go through, although for the exact product indicated. They had a unilever special where if you buy 4 products, you'll get a $5 gift card. It was advertised in the Sunday paper, the Target ad of this week and on the shelves under each of the items I picked up. Yet I get to the register and the special doesn't ring up. When I told the cashier, she seemed oblivious to what's in the ad. I asked her to look in the ad, she refused and insisted on getting someone to look where the items were??? The manager when she came, seemed to be unaware of the special as well. She scanned each item individually to make sure I am not making it up. Of course I was right, the gift card was suppose to come up automatically, it did NOT. The same thing happened with another special that was advertised on the shelf, I read the details when I picked up the items, it was buy 3 get one free, I made sure to pick up the sizes indicated in the flyer on the shelf. It also didn't ring up right, this time I wanted them to go and check , but the line was held up for a long time already. It was very embarrassing. Gave the cashier my coupons, and started looking for my card to pay. She scanned them, (or pretended to do so) I noticed one of them didn't come up on the screen, I told her that it didn't go through, it was for a free item and she needed to enter the price, she said, "no, it did go through" . She lied, because I looked at the receipt and couldn't find it. By the time I finally finished checking out I was late to my appointment, and ended up paying almost twice as I though I will. I wanted to take all of this stuff back, but with the way they work I didn't sweat it. I WILL NOT be shopping...

As many of the reviews say, customer service here is either excellent or terrible. Last night, it was an example of both.

I got off work and came to this Target as quickly as possible, arriving around 10:25 PM. I walked up to the door, and checked the hours just to make sure they were open until 11 PM and walked through the first set of doors. At the second set of doors, I was met with a cart machine directly in the way of the entrance, with a male employee attending it. As I walked up he didn't move the machine, just proceeded to stare at me. I said "pardon me", and slipped around the tiny space between the machine and the edge of the entrance. The employee then loudly said to me, "You better hurry up! We close in half an hour!" Astonished at the comment, I walked away quickly. I quickly grabbed the bottle of wine and beauty product I came for, and chose a regular checkout since no one was manning the self-checkout lines. While waiting in line the people in front of me greeted the cashier in a friendly tone and he proceeded to ignore them and ring up their things. With a bad taste in my mouth from earlier, it only grew worse watching this interaction.

Luckily, my experience turned around, an older woman (I believe her name was Laurie), opened up another register and I immediately went over to her with my two items. She was very sweet and very accommodating, typing in the number for my gift card when it didn't scan correctly and making pleasant small talk. She also wished me a good night on my way out - EXCELLENT customer service. (I hope Laurie gets the acknowledgement she deserves!)

But I think good customer service is few and far between at this Target, as the other couple times I have visited this Target, I've been met with unhelpful and uncaring employees.

Not sure what is up with this place, but I'd rather drive the extra 5 minutes to the Cary Crossroads Target than be met with rude...

I am highly disappointed in this Target. I went to get the 65 inch deal on Friday 11/06/2020 after I received an email stating that my order was ready for pickup. When it says your order is ready for pickup and that you have until Monday 11/09/2020, that means that they have already pulled it off the floor and it should be waiting for you. I went inside the store and spoke with a manger (whoever was on shift on 11/06/2020 at 6:15pm EST) and she proceeds to tell me that it was on a first come first serve basis which did not make sense at all. There were 3 tv's sitting at the floor and I said well if it is first come first serve then I should be able to get one of those and she said that I could not. I expected this from WALMART but not TARGET. The manager then tried to sell me a 55in for $200 ma'am that doesn't even make since when they are going to be on sell at WALMART on 11/11/2020 for $150. When she realize that I wasn't going to let it go then she just walked away. Then I received an email stating that we have cancelled your order per your request, as if I was the one who cancelled it, I definitely will be reaching out to corporate because this...