Pop Mart — Local services in Rancho Cucamonga

Location is great! At the heart of Victoria Gardens mall. Cute little tables outside to chill or open all of your goodies you bought from here!! Prices are pretty crazy!! I had no idea what I was walking into!! Very cute items and some scary ugly? I honestly don’t get it but if it makes my niece happy, that’s all that matters.

We came in because my niece wanted to see if they had any labubus and skull pandas in stock! Luckily, we walked in and saw a bunch of skull pandas that had just been delivered. My niece really wanted it, but I was saying no, until I asked the girl at the front if there would be any available on Friday, (2 days later). Crazy enough, she said no! If you see it now, but it because it will be sold out tomorrow! I thought she was joking, so niece ended up getting the skull panda. Ended up signing up for the rewards. We walked outside so we could open the box, and she got the one that she really wanted!!!! Lucky girl!!! We did end up coming back that Friday, just to see if they had any skull pandas left, and they were all sold out!!!

The staff is super helpful and...

Pop Mart is home to those creepy-cute Labubu. And, no, I didn’t come here for that. Actually, my sister and sister-in-law are both huge fans of Labubu and the other PopMart characters, and I came with one of them to pick up their order.

Pop Mart is located in the center of Victoria Gardens. I came here on a weekend (yikes) and this place was just overly crowded and people are overly infatuated with these little toys, I just had to get out. Unfortunately, I didn’t have the patience or interest to walk around and look at all the products.

Personally, I think these toys are overpriced and just clutter makers. It’s ok- I have a Labubu, a Hirono, a Molly, and a Cutie But Wild CryBaby. Don’t judge me! ;)

And, kudos to Kasing Lung, though, he’s got all these people hypnotized over...

The management team came across as unprofessional and dismissive. Instead of being helpful or welcoming, they acted like customers were an inconvenience. I had a simple question about a product and was met with eye rolls and curt responses. When I asked to speak with someone else, I was told flatly, “That’s just how it is.” No effort to resolve the issue, no accountability, just attitude. It’s unfortunate because the staff on the floor seemed friendly and willing to help, but it’s clear that poor leadership is creating a toxic customer service...