Elam's Hallmark Shop — Local services in Rancho San Diego

Customer service practices could use some improvement. Three associates talking endlessly at the cash wrap with no offer to help. Had to ask one to help me find an item from another store: they should offer that! Wanted to see a lighted Christmas ornament on display. Finally, after no battery excuses they were able to demonstrate. Wanted to buy a rather expensive music box item as a gift. No back stock and no discount for used item. This is not somewhere I care to shop. I didn’t...

Elam 's Hallmark Shop at Grossmont Center ( since all of the Hallmark Stores in San Diego are named Elam's) is an iconic institution! This shop has been in this location for as long as I can remember and has always provided outstanding service and products! Came in the store and was immediately greeted. Was in search of Snoopy ornaments and was shown what was available. Happily found some I Iliked, purchased them and was on my way. ALWAYS provided excellent and friendly service....

I was there today to pick up card for GD of mine although there was only me and other old gentelman in store the clerks were bussy chatting with each other careless about the poor man so he asked me to help him .Then he took his card up front and told them he was helped and they pretented they did it.WHAT A SHAME.YOU GOT TO TAKE CARE OF YOUR CUSTOMER OR IS THIS NO...