Urban Outfitters — Local services in Red Bank

I love UO and did plenty of shopping online during the store’s closure so I was excited to visit the actual store as soon as you reopened. This is the location I always visit as it’s the one in my town and most of the time, the customer service wasn’t great but also nothing to complain about. I understand how overwhelming and difficult it is to work retail especially with Covid and our ‘new normal’ (I work in retail)but this time was just a lousy experience. I felt dismissed by the associates and almost like I was inconveniencing them when I asked a question. I also came in to shop with my friend and she has a lot of tattoos and dresses uniquely (all things I thought UO encouraged) and I very clearly noticed stares by employees and them keeping an eye as her as if she was going to steal or something which made both of us feel comfortable- I almost feel like the teenage girls who work here were giving her a ‘you can’t afford this’ nasty look which was pretty upsetting especially considering how much money I personally spend with UO. Again, I sympathize with the pressure of working in customer service during a pandemic but it’s...

The clothing UO sells are super trendy and cute, although very pricey. My three stars aren’t for the price of the clothes. I know UO in Red Bank has no control over how much their merchandise costs. But, the organization and lack of staff is an issue. The place is a mess and not an employee in sight aside from the cash wrap area. Only two poor girls ringing when the line is through the entire store, and no employees on the sales floor. If you want better service and more reasonably priced styles VERY similar to Urban (with an actual men’s section)...

Walked in and was immediately greater by two workers. They were so polite and everyone here was smiling and being overly friendly. I walked up to a young girl behind the counter folding clothes and asked her if she could watch my Doberman who was outside chained to the light post. She mentioned Urban was dog friendly. I went outside and brought my Doberman inside and again everyone was so nice and so polite. I couldn't believe it. I own my own business and can only dream of having customer service like this!...