Strongman Pizza — Restaurant in Redlands

DO NOT PAY WITH A CREDIT CARD AT STRONGMAN PIZZA.

I had been a Strongman exclusive pizza customer for ten years. Our family doesn't eat pizza often, but when we did we only ordered from Strongman. However I will not be ordering from them again nor can I recommend them to any clients or friends.

On 10/26/2024 we ordered $100 of pizza for my son's birthday party. When the driver arrived I signed a $30 tip. A few days later I noticed I was charged $103 (instead of $130). I called the store and asked them to find my credit card receipt and tip the correct amount of $130, and please make sure the driver who delivered to my house received the correct tip. I gave them permission to charge an additional $27 difference to my card. I checked my credit card the next day and then charged me $54 (instead of $27). I have since made 5 calls to the store, spoken to multiple different managers and employees, and made a trip to the store to get the situation rectified and my overcharged amount returned to me. I have been given nothing but the run around. Everyone I talk to says "someone will call me back" or "my brother runs the books, he will correct it." It has been 22 days since I was charged the incorrect amount. I informed Strongman if they did not correct the mistake within a week I would issue a chargeback and write them a fair review, and they have yet to respond.

They may make a solid pizza, but they are a plethora of local businesses I would be happy to support over dealing with a company that does not care about the customers and does not do the correct thing when they made a mistake, twice.

If you do order from Strongman, check your credit card receipts. If they made two different mistakes (on different days) on my order, I wonder how...

My family decided to give this place a try because of the high reviews.....It was dreadful. Our first pizza was burned, black edges and very dark brown crust. When we called they said they would make us another one. When I picked up the new pizza the were completely unapologetic and condescending, opening it in my face and asking "is this one okay?" ( If you dont know the answer to that question and thought the first was good, then you shouldn't be making Pizza) Sadly the (good) pizza wasnt good either. The crust was still overdone, dry, and tasted kind of burned. There was too much cheese distributed unevenly and caked together, but the worst part was the sauce. I love spicy food, but you shouldnt make your base sauce too spicy that kids cant eat it, if somebody wants spicy pizza they can add red pepper. Like some other reviews mentioned, the sauce was way too spicy for my child to eat. So after all the money spent, two trips, I still didnt have edible food for my family. TRASH,...

Had a birthday party for kids... Pizza was VERY baked. Kids were not a fan... And the adults were not too fond of it as well. I called and they did say they usually bake them brown... Not sure what that means. But I sent them a picture and they said that ours was a bit darker than usual. The crust was just SUPER HARD. It was odd. They offered a 10% discount for the next time we order. That's just bad business, most of the pizza went into the trash can... Lost about 15 customers that were at the party wondering where did the burned pizza come from.

Go somewhere else if you want to have everyone in your party be happy with the food. Especially KIDS!

Gourmet Pizza is great option just...