Badger Bowls — Restaurant in Redlands

I found a fly in my badger bowl this afternoon (May 14, see pictures), and the customer service I received after I telling them about it was very unprofessional. Here’s the story... When I first ordered it, I waited outside for the bowl as they asked me to, and as soon as they brought it out to me without a lid on, I went straight into my car. My husband was in a rush to get going, but as soon as we pulled out of the parking lot, I noticed a little fruit fly was struggling to fly out of the honey. He looked like he was nestled amongst some coconut shreds, and because of how quickly I looked at my bowl to eat it after walking back to my car, I figured it must have gotten stuck in there while the bowl was in the restaurant, or perhaps during its transition to me. Besides, I saw there were some very spotted ripe bananas on their counters, and I know how fruit flies seem to appear out of nowhere when there’s ripe produce around sometimes. Seeing the fly in my food immediately put me off and I knew that I was not going to be willing to waste the $10 I spent on it. So, I called up the restaurant to let them know my situation. I wasn’t even trying to criticize them for letting a simple fruit fly get into the food, but since it was in it, I thought it would only be decent for them to replace it. However, their response was, “There’s not a single fly in here! [their restaurant]” Really? Is that your best response to a customer who’s telling you there is a problem with the food you gave them? They asked me to bring the bowl back, and so I did. From the moment I walked back in, it was clear that the manager (I think?) did not believe me, as both her tone of voice and body language were screaming that she was skeptical. After she finally saw the fly and I attempted to confirm that she could see it, she replied, “Oh, yeah.” No apology, or any remarks that she was so sorry about it or for the inconvenience. Nothing. She only gave me a new bowl and said, “There shouldn’t be any in this one.” Well, that’s nice. However, after being placed in the position where I felt like I constantly had to defend my predicament, it would’ve been appropriate if she had at least acknowledged that I wasn’t just making up stories. There was zero empathy. I don’t particularly care where the fly came from, but I do believe that the fact that I noticed it in my bowl mere seconds after I received is a strong indicator to me that something went wrong in the process of me receiving the goods, and the manager should act accordingly. Trying to nitpick about how the fly got there is futile and makes me realize that you have forgotten about why you operate a restaurant: to serve others and give them experiences that make them want to return. We had been visiting Badger Bowls at least once a week since discovering it a few months ago, but they just lost two of their regular customers over the way they handled a completely avoidable situation. Good food is not that hard to find, so to me, customer service...

BEWARE: "KETO" ACAI BOWLS AREN'T REALLY KETO. THEY CONTAIN BANANAS IN THE BASE AND ARE TINY BOWLS (Bananas are the worst fruit for keto diets, diabetes, etc). The "keto" bowls are about 1/3 the size of normal sized bowls that you see in all their picture (this information is not posted anywhere on their menu).

I learned this the hard way. This place quickly became a favorite and I told all my friends and family about it. Every time I came, I ordered the keto bowl and there were different employees at each visit. Each time I got a normal size bowl. The other day I came in and to my surprise received a tiny bowl. I asked the lady working about it (who happened to be the manager) and she seemed irritated with me. She told me that keto bowls are always that small which was not true in my experience. I tried to explain but she was kind of cutting me short. It was really terrible customer service. Eventually she did offer back a refund and a voucher for another bowl. So a few days later, I go to redeem it and the owner is there who also seems irritated with me for the inciden and the fact that I was offered a voucher. She told me that groceries aren't cheap nowadays, which I totally understand, but that's not a professional thing to say to a customer. When I tried the bowl it tasted overwhelming like banana. I called to ask about the base and the owner confirmed there is indeed banana in the bowl! I ended up giving the bowl away because I strictly cannot have banana.

Needless to say, they lost our business. My friends and family will also not return since I shared my experience with them. Really bummed because I live in the neighborhood and wanted to support local businesses. But oh well, there a tons of other places with acai bowls that are transparent about the product (ingredients and size) and have great...

I don't normally leave a bad review but this is the second time that we have had rude and condescending service from an employee. She was working Monday November 25th, we placed an order at 11:50am. By 12:20 we still hadn't received our order and when asked she rudely explains that it's not her fault she has other orders. She said we have to wait another 20 minutes before she would be done.That door dash orders are finished last regardless of the time we had been waiting. We watched order after order being made before we decided to cancel, Four people that had arrived and ordered after me had received they're food first. We ordered online for convenience to not wait but instead we were meet with horrible service. Like I said previously this isn't the first time we've had issues with this worker. She's not welcoming and condescending to customers pushing them off to the side and expecting them to wait over 35 minutes for a bowl. I have tried calling and emailing the business to get feed back and nothing.I'm very disappointed because this used to be the best acai place...