Forever Sunshine — Local services in Redmond

Failing to recognize when flexibility is warranted turns small, solvable issues into lasting reputational damage and lost customer loyalty. On Thursday, August 14th, I entered this store to shop just 15 minutes before closing. I gathered items I no doubt wanted and also gathered items I was highly interested in, and quickly - out of respect for the posted closing hours and consideration for the employee’s time. Despite my clearly stated intention and the staff’s verbal confirmation (twice) during our 15-minute interaction - that I could return unworn items, with tags intact within two days; was not honored. Clarity regarding the inflexible return policy was not provided until after the transaction was completed. In fact, clarity was provided only seconds after the transaction had been completed when I requested a copy of the receipt for proof of purchase. After a couple minutes of respectful discussion with the staff who had fully realized that she neglected to disclose important details regarding returns for in-store credit, and before I had left the store with my high dollar purchase, your employee nervously and honorably offered to refund my card directly. This was a fair and reasonable resolution reflecting accountability for her not disclosing your strict policy before I had made my purchase. I regret not accepting her offer immediately, as she suddenly became even more nervous and unclear about navigating a resolution after she began a text dialogue with you, the owner. Only after she received texts from you, she pointed out a small sign that was never discussed. Positioned off to the left, outside the natural line of sight between the purchaser and store staff, surrounded by air plants, trinkets, and jewelry; a small handwritten chalkboard sign read: "Returns within 14 days, tags on, unworn, and no damage, for store credit", listed at the very bottom, nonetheless. Your staff was willing to work with me, but you, the owner, were not. You had her close the store "immediately", without a resolution. I, wanting to resolve the matter professionally, contacted you the next day, assuming you would act with integrity, fairness, and accountability. Instead, you chose to rigidly enforce a policy without regard for context, customer fairness, or employee support - principles that are central to best business practices. You handled this unique situation unethically, showing bias, negligence and reflecting poor business practices. Your decision to be inflexible, even when a fair and ethical resolution was immediately available, reflects a troubling blindness to the larger responsibilities you hold as a business owner. Best business practices require ethical conduct, transparency, adaptability, and support of both customers and employees. By refusing to honor a reasonable resolution, you have demonstrated the opposite: rigidity, negligence, and disregard for fairness. Your decision to be inflexible regardless of what your staff had been willing to correct - particularly when these items I purchased had not yet left your store - sends a clear message that you do not support or stand behind your employees or the commitments they make out of their own ethical consideration toward your customers. Your young employee’s willingness to accept responsibility for her lapse in communication demonstrates greater accountability than you, as the business owner, have shown. Neither fear-based compliance nor false respect reflect admirable leadership. Rebecca, you are "nice" enough to speak with, however, the rigidity you have demonstrated accelerates the loss of both, talent and what would have been loyal clientele. I share this review to encourage young women to trust their inner compass, even when pressured by employers who value rigid control over integrity. Self-imposed rules designed for control that lack discernment; drive good people away. Flexibility, transparency, ethical judgment, and accountability foster loyalty, empower employees, and ensure long-term relational success. Kinda matters in a...

I wish I didn't even have to give this a 1-star rating. I purchased a jacket and a shirt here seven days ago, spent $95. Was emailed a receipt with no return policy on it. (Also there is no return policy posted around cash register.) Within those 7 Days both the jacket and the shirt started falling apart (only wore the shirt once), getting pilled, zipper broken, and elastic band pulled out. Very low-quality clothing! I've never had clothes fall apart so fast, even from Wal-Mart!! When I went to return both items even though I had the original receipt, because I didn't have the tags with me they would not return them. Instead they offered me a $15 gift card. She also asserted that it was my fault for the clothing being "damaged" after only a weeks possession. When I stated that I would not be happy with the gift card and asked for an exchange or store credit I was told no, that it was my fault that I didn't know their return policy and even though I'd driven 30 minutes to return the items within a week's time they still will not take them back. The owner was in the back and took ten minutes to inspect my items, but when I asked to talk to her I was told she was too busy with her kids to come out and talk to me. I politely declined the $15 gift card, stating that I wouldn't feel comfortable purchasing clothing that is such low quality and started to walk out. As myself and my two young children were walking out the door the cashier, who had been combative and defensive the whole time, added that she hopes I can get over my anger issues!! I politely asked her not to speak to me that way and reminded her that I was just "over all disappointed with how I had been talked to and treated", especially in front of my kids! She continued to be combative, talking over me and degrading my character. I'm not sure if it was a bad day for this botique, but I've never been treated with such disrespect as a paying consumer of a business. All I asked for was a fair compensation for my clearly defective clothing. Again, I had only been in posession of the clothes for 7 days!! I love supporting small businesses and was planning to become a reaccurring costumer, but I will never step foot in this shop again and I would advise you to do the same! There are plenty of other places that will practice common courtesy and respect...

We went in and not only was the sales associate not wearing a mask, but two others in there weren’t either. It’s upsetting to see some careless people while going through a third wave of COVID. It’s dangerous to subject customers to that. It’s a very cute store though!

Used the “freedom” I have to report them to the state for not obeying the law and putting people at risk like that. Based on the owners response, they seem like the kind of person who only want to obey laws that they benefit from. Sad to see such selfish people in such an amazing little town put not only their business, but other small businesses at risk of closing AGAIN because masks are uncomfortable and the owner doesn’t want to wear them. All for money, which is so unlike most people here. Very unprofessional and unhelpful response. I’m very glad I didn’t actually purchase anything and instead purchased from other small businesses along the strip who deserve my money much more than...