The Home Depot — Local services in Redmond

Let me start from the beginning… first my fridge died suddenly from a power outage causing a power surge, it happened at night and lots of food had to be thrown out because of it. So the next day we go to Home Depot to purchase a new LG fridge adding delivery and set up. Two days later, they drop the fridge off on the porch and refused to bring it inside which was not what was discussed. So we thankfully wrangle up a couple of friends to help us get it inside. I call Redmond Home Depot and they kindly reimburse the delivery payment I made- that’s great but still annoying. From the first day the water and ice maker were glitchy and would turn off intermittently. This was our mistake. We should have somehow gotten said fridge back to Home Depot asap to return. But it was cooling fine and we decided if it continued too long we would call the manufacturer. Well lo and behold yesterday the entire fridge died. Not cooling at all, no lights, no display. Nothing. We checked the power outlet, it’s not that. I call Home Depot, oh- no returns after 48 hours. Oh, you have to call the manufacturer. I ask for that number since I was not provided it at purchase, they offer to “mail me a pamphlet”. I quickly let the associate know, no you can tell me it on the phone now. I call LG to find out we have to file a claim with a third party, which takes weeks which is just ridiculous and unrealistic for a family to go that long without a fridge in the house. My husband and I have been loyal Home Depot customers for years and just this summer alone have spent thousands of dollars- two weeks prior to this fridge incident we just bought a new washer and dryer from there. The lack of customer service and preposterous “48 hour return policy” for appliances is asinine and irresponsible. How do you sleep at night knowing you are screwing over families?? We will never spend another dime at any Home Depot ever again. I would rather pay three times more at a locally owned hardware store than support this lame excuse for a company. What’s your stupid slogan? “Do More?” Your company needs to do more to take care of their...

I rate this home depot not even one star but have to mark one to post. for the fact that the last two times I’ve went an employee named (WAYNE) didn’t want to help me find certain items. First time I was with my son close to the construction aisles and I asked him if he could help me figure out the rebar price because there was multiple prices 20’ footers having a note saying to ask a worker for sku #. He said no that he can’t help because he’s busy and late to a meeting. I thought ok he’s running late. So decided to look for someone else and they helped. Next day I came in to get some siding and pressure treated wood with my 3 year old son. I saw (Wayne) again and asked him if he can point me to the direction to find some sealer for cement and once again he said “NO” that he doesn’t know what I’m even trying to build that he can’t understand me or help me. He said go find someone else with a snotty attitude and as he walked away another worker walked up to him and he changed his attitude fully and answered her questions. Why is this guy even working here if he can’t even help a customer out. It’s his job to help. I thought HOME DEPOT was all about CUSTOMER SERVICE. I’m Hispanic and came to a conclusion that this was discrimination coming from (WAYNE) and that he probably didn’t want to help me for who I am and the color of my skin. It’s funny that he couldn’t understand me I’m sure he will understand this review haha. I’ll be switching to LOWES even though it’s a little bit further for me because of this guy named (WAYNE). it sucks because Home Depot was closer but I’m not going to be getting discriminated by this guy. I’ll be adding a picture of my project and it came out great WAYNE!! I just need trim that I’ll be...

Day two and nothing has improved. I was prepared to purchase a carpet on Wed so I stopped in the Redmond store. I arrived at 4:45 pm on Wednesday the 3d and went to the flooring area and sat at the desk. No one came to help so at 5pm I went looking and asked for help. I was told someone would stop by. Eventually someone came to help and we made arrangements for measuring, etc. However, he put my email address incorrectly and then I had to wait until it was corrected. The very next day January 4th Mark called to say he was prepared to do the measurements which was a solid surprise. We got that done ASAP and I was pleased. Today January 5th I went to the Bend store to select the carpet since we now had the measurements. Everything went well until they could not put the order in the computer since it had been placed at the Redmond store. I was advised I could call Redmond and do it all over the phone. Just called the Redmond store and spoke to Wayne. He was a pain in the rear. He said come in and we will do the order. I advised I was 15 miles away and wanted to do it over the phone. He was adamant that could not be done. I stated the Bend store just said it could be. “No because I need signatures....” I said that was nonsense since they have often concluded orders over the phone and that today I was contacted by HD central to complete the order but I could not since I had not selected the carpet. Eventually Wayne said “ I will have Kathy call you back since I don’t know how to do it.” Frankly, this reminds me why we have a Pro account at Lowe’s and not one at Home...