Verizon — Local services in Redmond

I wanted to be sure everyone that reads this post realizes that this Verizon Store is actually a "Verizon Authorized Retailer" which I was told by a Salesman at this store means "he doesn't work for Verizon", but that came after the following:

Came in on Friday late afternoon to get a new phone I ordered online with Verizon set up and get info transferred from my old phone. Most of the information transferred fine, but the messages did not. The Salesman (who actually very nice at the time of purchase) convinced me not give my Son my old phone (my Son's phone was having problems), but rather trade up and get him a better phone, which turned out to be a pretty good deal after all the promotions etc., there was no pressure and I was happy to upgrade. The problem (same as with my phone) everything transferred except the messages. The Salesman told us if we leave the phones with him over the weekend he will lock them up and then we could come in Monday after he does some research on the message transfer problem.. well I called to find out what the research turned up and he said "nothing"... (crickets chirping..) So now what do I do? It really wasn't any of his business why, but I did "need" some of the information on the messages that didn't transfer. Anyway, he became very "superior" in the information he was giving me and basically told me I had no choice but to come back in the store and take pictures of my old messages.. but that I certainly couldn't come in and get the old phone back - even though it was a trade in. I asked if he had a Superior I could speak with and he flat said - "NO.. I don't have a boss". What? Everyone has a boss.. So, do you own the Verizon store I asked? lol Anyway, what I came to find out is that I CAN come back in and get the phone and the only downside is that I will lose the trade in value, which didn't amount to much anyway - why did he tell me the complete opposit of that? I was also told (by him) that he was the Manager of that store - which I assume is why he said he doesn't have a boss? But that also wasn't true either.. he is the "stand-in" Manager while the "real" Manager is out. All the true and accurate information came from Lauren at the Verizon Store in Bend. Thanks to Lauren for her help and I will drive the extra 20 miles in the future to go to that store rather than Redmond. Thanks again to Lauren in Bend...

We purchased 2 new phones in November. We were not made aware of certain charges. Upon receiving my bill, I now owe almost $600. On the paper I bought home it is written that the bill would be half of what it actually is. HALF! We were pressured into buying accessories, which we declined. The representative helping us stated several times that we were hindering her commission. And also told us how much commission was made the previous two days. We were charged $35 each device for a setup fee, which was not explained to us. We were told they were activation fees, which I didn’t question because I’m aware you pay an activation fee for Verizon. We actually left setting up the phones ourselves. Upon receiving this $600 bill I went to the closest Verizon with my printed out bill, where all of these unknown and unexplained charges were explained. The representative at that Verizon told us to take our paid off phones back there and turn them in for credit on the two new phones we received. We will see how that goes. I’m over all extremely unhappy after discovering all of this. I have been with Verizon for 20 years and never had an issue like this. The transparency and accuracy is clearly ZERO. And the constant reminder that we were lowering commission is absurd and not good customer service. I would think twice before going to this store. Hopefully turning in the phones for credit will go smoothly. If not, I will be on here again leaving another review. And I will be calling Verizon to speak to someone in the customer...

This is my favorite Verizon store, I have mostly good things to say about this store. They stayed open when others closed down due to the Covid-19 They really help even in the smallest matters, they're knowledgeable, respectful and they really solve the problem if possible rather quickly. They need to offer insurance to phones all year around. I wanted an extended insurance for my phone, but I was denied because I didn't get the plan when I first got the phone, I couldn't afford the insurance then, but later in, I tried to get the extended policy and I was unable too. The store needs to have smart watches for the older phones and not just the newer ones. My wife went in to visit the store to buy a smart watch for her old phone that she has, but was denied. They told her to buy a newer phone, that wasn't too cool. They need to assist customers on fixing their old phones and not be so quick to suggest a newer phone. Other than that, it is a very nice...