Best Western Airport Plaza Hotel - Reno-Tahoe International Airport RNO — Local services in Reno

This was the most disappointing hotel stay I've had in years. We called ahead to tell the desk that we would be arriving late (9pm) due to our flight time. When we arrived, the front desk staff first told of that they were out of rooms. Next they said they were not sure if the rooms had been cleaned. When they finally figured it out and got us into a room we found it had a king size bed... Our reservation for a family of 4 was for 2 Queens size beds. Another trip to the front desk resulted in assurances that we would have a roll away bed delivered in 15 minutes. 35 minutes later I cancel the bed since they couldn't tell me when it would arrive and my kids were already asleep. Very disappointing, and strongly do not recommend this hotel if you are coming in on a...

Nice hotel. Room was clean, as others have mentioned the lobby was great. The WiFi was terrible and I'm assuming it was because my room was as far away from their router as possible. You really should invest in some quality extenders for your guests or reconnect the wired internet in the rooms. That was another issue I tried to connect to the wired connection in the room which is listed under amenities but the ethernet connection was NON-EXISTENT. Also the young man at the front desk working nights has this ridiculous habit of answering questions with a passive aggressive bewildered question of his own. As I I shouldn't be asking my question because there was an obvious answer and he was my third grade teacher explaining some...

Rooms are nice and clean. Their lobby is awesome. It has a nice quiet restaurant with great service and cool bar right next to it. I have stayed here several...