Walgreens — Local services in Renton

If I’d decided ne this review a year ago it would be 5 stars but since then I know longer know the pharmacy staff. Just had yet another bad experience, had called my insurance company Monday asking if they knew why my meds weren’t filled due to insurance issues. She ran it through as she couldn’t find it - they’d reversed it and oh my gosh it went through! Of course it did. This is a recurring issue with my monthly prescriptions but no one stops to check their work. She was so nice she called Walgreens and made sure they processed the script so I could pick it up Tuesday as I was out. It’s Wednesday and it still says in process. I first called it in on Saturday. I just called and was told by some man when I said my insurance called Monday ‘well it’s approved now’. I asked will it be filled today and he said yes and hung up. One guy wouldn’t fill a script, he said was a day early that had been filled that day for months, was approved by my doctor and insurance till I brought in a plane ticket that I was leaving. One day. He was a visiting pharmacist with a god complex. I’ve been shorted 3 times but only caught it early enough once. At least when I called and they counted at the end of the night they admitted their mistake. Two sets of initials don’t mean perfection. Like they told me when I ran out the first time. Here’s hoping Theresa comes back and Walgreens is able to fully staff their stores with great...

Nobody ever leaves a review unless something goes wrong or their ego needs a little boost so today I’ll be the one to leave a positive one. This pharmacy and its staff are angels. My family has been getting meds here forever, and yeah, what people say is true: wait times can be long stuff sometimes isn’t in stock and the automated system will happily call to tell you your prescription is ready… when it’s not. But the staff? Always patient. They do whatever it takes to fix things, whether it’s an insurance problem or a mix-up. Ever since the Rite Aid across the street closed, this team has been juggling way more prescriptions and transfers, and they handle it like pros. They deserve so much recognition for their hard work, patience, and kindness. They make a stressful process way more manageable. They’re rare and amazing people. And to the lady in front of me yelling at the pharmacist: it’s not always their job to know which of your ten meds is due. If you can’t even remember what you’ve been taking, that’s on you. They’re not mind readers, and you’re not a...

I have been a Walgreen customer for many years. I start using the 12th and Sunset pharmacy for the past 3 years. It seems they always understaffed. Today I went in the store to ask the lady at the counter if she can apply a manufacture coupon to the item I purchased the day before. Her exact word was "if we do that we would do coupon all day" I can hear the other worker snickered as she stood by. The coupon was a recall refund from oldspice deodorant I bought from the same store. I decided that if she is too lazy to help me with the coupon then I will return the item. She scanned the item and said that since it was purchased from Covinton store, she couldn't accept it. At this point I took the deodorant and walked out. I went to another Walgreen store they refunded my money in 30 second. Now you can tell that I will not do business with this Walgreen store and question if I should use Walgreen as my prescription provider...