Furniture World Superstore — Local services in Richmond

If I could give this less than 1 star I would. My husband and I ordered several pieces of furniture from them. Our dining room set was the last one they had and it was on the floor. It took us a month to get the furniture that we ordered that was on the floor. It took almost 2 months to get our sectional that we ordered. When the delivery men called, they refused to try to work with our schedules. We work and go to school, there's no way we can clear our schedules the night before the delivery. They would not give a time frame of delivery until the night before which was a huge inconvenience. They told us our sectional would be delivered April 7th. When it did not come we called the store to inquire. They treated us like we had no idea what we were talking about when the delivery dates were written on our receipts. They were not helpful at all. We will not be purchasing furniture from them again. We do not recommend unless you have several months to wait...

April 2015 I placed an order for a couch. The sales woman (Pam) said it would arrive in 8 weeks. It arrived the first week of July (12 weeks later) Since then, I have fallen on hard times just like most all of us. Car repairs, family illness etc. Unfortunately, I am unable to complete the other $199.00 that I owe for the couch because my daughters safety is MORE important than a couch!! I am very disappointed that I cannot get a refund on the money that I surely could use for other MORE important things in life. But, I guess you all don't have any children or family that you would be able to understand. Pam only offered me store credit. What I need is credit to pay for car repairs that were a NECESSITY and get a couch later on that is not a NECESSITY!! VERY DISAPPOINTED!! I know where I will not shop again after this episode!!! FURNITURE WORLD SUPERSTORE!!!! I will read REVIEW before I...

Beware of this place! Their wonderful warranties mean NOTHING. After saving for so long and going in debt for a nice heavy duty living room suit we bought one here, a huge sectional... $2,700.00 with a 3 yr warranty on the construction and 10 yr warranty on the fabric. It started falling apart after a few months, cushions ripped, the arm caved in, the springs broke and came thru, the back support boards broke causing it to collapse. During all of this I called, complained, begged, went in and talk to managers,even talked to the owner in the lexington branch...they refused to do anything or honor the warranty. They tried making us feel like it was our fault. Upon moving it out crushed press wood fell everywhere, we opened the bottom to see it was framed with nothing but thin presswood. A crying shame. Shame on you people for doing good people so dirty. I will advise everyone I know to never...