Bluemercury — Local services in Ridgewood

I love the staff at the Blue Mercury in Ridgewood! About nine months ago I went in to redeem my birthday reward and the manager at the time made me feel very uncomfortable like I was doing something wrong even though I received an email from Blue Mercury to come in and pick up my birthday gift. I went to another location the next time because of that experience. Then I called Ridgewood to ask if they had something in stock and Stephanie helped me. She was so nice and helpful! She remembered our conversation when I came in to pick up the items. She is very knowledgeable about the products, friendly, and fun! I also was happy to meet Valerie the new store manager. She is so sweet and kind and made me feel very welcome. Valerie is gracious and provided one of the best customer service experiences I have ever had. Ridgewood is so lucky to have a Blue Mercury in town with Stephanie and Valerie there to help customers. Shop local at Blue Mercury in Ridgewood, Valerie will make sure you have a great shopping experience and you’ll want to...

My biggest mistake was to make an appointment with Loretta (Ridgewood)for a make up session which she charged me $55 dollars for it no matter what I would purchase from the store unlike other blue mercury stores which the girls were helpful introduce and sell me new products , friendly and experienced .While applying my make-up she also attempted to greet other customers that came in while there was another associate could have helped . Her skill was borderline , almost glued one of my eyes closed when applying lashes. Instead of redoing it ,she continued fixing something unfixable so I left with two eyes uneven , she has very poor altitude as if she did not want to be there and took no pride in her work , she does not belong to this beauty business ! Will never return to...

I was hesitant to go back to Blue Mercury of Ridgewood because I was greeted with a nasty and rude attitude! I’m sure most of the customers if not all know who I am talkin about! Well…. I entered….and to my SURPRISE I was greeted with courtesy and friendly faces, especially this one woman who treated me with WHITE GLOVES!! Her name is VALERIE GIARUSSO and she is the NEW manager there. WOW now that’s what I call customer service. I will be a returning customer once again. Thank you for explaining and showing me different products that work for my skin type. To all the customers that were treated rudely please give Blue Mercury of Ridgewood another shot you won’t be disappointed. To the new manager and her...