Metro by T-Mobile — Local services in Roanoke

I have been to the Roanoke metro store 3 times in the same month trying to get my 65 refund that metro owes me because even though I got a new phone and new number, they are still charging me for the line with the phone I broke, 65 on July 2nd. They made 3 cases over it telling metro they need to refund my money. I still never got my refund. So I'm leaving metro. Getting tired of them screwing me over. Got my brand new Galexy 24 through AT&T and for the first time I have a number I like and spammers don't flood my phone everyday like my metro numbers always do. Take from someone with years of experience through metro. They screw me over every chance they get. I even went to my new local store 3 times with the proof and they still wouldn't issue me my refund. And it's not the first I had been screwed over by Metro but it will be the last time, cause they just list this customer for life!!!...

Looking for a father's day gift. 1 I go at 10:45 store still closed. Open time reads at 10 on Sat. Called some number on display at the door " help us to improve" left message, never got a call back. Came back at 5:00 same day, phone that I chosen 2 days ago did not longer have a price tag. I asked what happened? "especially after I spoke w Paola and asked her if prom was going to be run on Sat. She ensured me that promotion was not going anywhere that I could get it this weekend. So price is $20 more after I reminded her of what she told me two days ago. I decided to walked away to only find out that Metro Pcs website was still displaying promotion online. So had to drive extra miles to another dealers and buy what this location did not feel like...

Sold me a phone that wasnt on display... Kept changing price and didn't wanna give me a receipt. I payed cash and after haggling for 20mins he finally gave me a receipt which showed a price of $60 less than what I actually payed. He made up some big excuse of why my receipt didn't match my actual purchase... But he obviously pocketed the extra cash, or lied to me about the actual price of the phone and charged me more than it's true value. Don't know his name but he was a younger Indian guy. He also said I couldn't get insurance on it which makes no sense... This place seems shady......