Sonic Drive-In — Restaurant in Roanoke

Every time we've tried to use the Sonic App it has not worked at this location. Not a single time. It's frustrating because I'm pretty much on full time bedrest and I look forward to receiving my Sonic drinks. However since this location does not work with the App my Sweet Hubby has to REALLY go out of the way in order to take advantage of the ½ price drink and slushy deal that the App offers. I realize that this Sonic location still has it's "Happy Hour" from 2:00pm to 4:00pm but with the Sonic App you can get ½ priced drinks and slushies all day (7:00am - 11:00pm). They have told my Husband on MANY occasions that their ice cream machine was not working. The last time he went to this particular Sonic he was told that the ice cream maker was out of order. He was there for about 15 minutes when he saw a waitress bring shakes out to her friends. The reason my Husband knew that they were her friends is because he asked them. They told him that they stop there every night that she works because they are her ride home. My Husband told them that he doubted it took 3 cars and 7 milkshakes to make sure she got home safely especially when he was told that the ice cream machine was not working. 🤨🤔🤐 After that he zipped his lips and didn't say anything more. He has not been back to that Sonic location since. No one in this family and many of our friends will not go to...

Went to Sonic in Roanoke tonight 7/4/2024. I ordered 3 drinks through the app after waiting for around 15 minutes we pressed the red button trying to check on our order. No one would answer the red button, we waited 5 to 10 more minutes, still no answer. So I got out of the car, walked into the store and asked about our order . I was told the system had shut down or something along those lines and that they would NOT give me my order and they were NOT giving out anymore orders . And that they were supposedly going to go from car to car and tell anyone and refund everyone. They did not get any of my information to refund me , nor did they apologize for the awful service. I told them they should let people know before they wait on their order for 30 minutes. ( we had waited around 25 to 30 minutes ) I walked out and told the several people on the patio who were also waiting on orders what I had been told.

We ended up leaving without our order , without a refund and no apology.

I called corporate and filed a complaint, Corporate is supposed to issue me a refund in 5 to 7 business days.

Also Corporate is supposed to be investigating that Sonic location and the employees since they refused to serve customers.

AWFUL...

I am super happy about this post. I am so happy that there is no limit to all my words. So, last night, my gorgeous woman and I wanted to enjoy that classic American night out with a slushee and a blizard! We pulled into stall 17 as can be shown from my ipad, iphone, my samsung and my gfs iphone. :) We waited 20 minutes in stall 17 and never left. So, I called the phone number on the stall menu for the sonic manager. She blatantly told me I did not order anything, told me that I left the stall and that her staff attempted to go deliver it to us! We were super surprised as we did not see anyone approach us the entire time. Not only that, but we were shocked that because of her lack of leadership and management, she literally lied about us leaving and called me a liar. I asked her for her name, she said "Cat". Well cat, SONIC stole my money and did not give me my order. Here are some pictures of the sonic area without any lights one ( is this to deter business from coming to your spot, LOL) Why turn off the lights in a dark area? Please reply and explain. And if you want to talk face to face, just reply. I am ready. Sonic steals food now because of bad attitude leadership, but I'm sure police won't pay attention...