PostNet — Local services in Roanoke

If I could give this PostNet branch zero stars, I absolutely would. This was, without a doubt, the most appalling experience I’ve ever had at any business. Never in my life have I been treated with such blatant disrespect and disdain as I was here by Kyle, the owner.

As someone who spent over two decades as a corporate executive in sales and client services and is now running my own business, I came to this store for assistance with printing needs. Instead of receiving the guidance I sought, I was treated like I was an inconvenience—or worse, completely dismissed. Kyle’s condescending attitude and utter lack of professionalism were infuriating.

To make matters worse, I witnessed a stark contrast in how he treated another customer, a Caucasian woman. He was all smiles, friendly banter, and attentiveness with her. But when it was my turn, he walked right past me as though I didn’t exist. I had to call out to him to even get his attention, and his response was beyond rude. It was clear I wasn’t going to be treated with the same courtesy or respect.

The final straw came when, after being subjected to blaring music in the store, he had the audacity to publicly yell at me for having my phone volume on low while waiting. This wasn’t just embarrassing—it was humiliating. He berated me in front of other customers and his staff, creating an unnecessarily hostile and degrading environment. All the while, his own store’s music remained obnoxiously loud.

After leaving, I read other reviews and was horrified to find that my experience wasn’t an isolated incident. Kyle’s behavior is not only unprofessional but deeply discriminatory. His actions left me feeling demeaned, disrespected, and unwelcome in his establishment.

Kyle, you should be ashamed of the way you treat your customers. If this is how you conduct yourself as a business owner, it’s a disgrace. I will never return to this store, and I strongly urge others to...

If I could give a 0 star, I would. Shipped a legal document, signature required, that needed to be there in 2 days. Paid $50 for a one page doc in a letter envelope. After 3 days, I was made aware the document never arrived, so I tracked it. Still at DFW. Contacted the store. Abby checked on this, then came back and blamed COVID. The problem is that the scan history on UPS.com shows differently. The package sat at their location for over a day, then went to Ft Worth. Sat for a day and half, then went to DFW and has sat for almost a day. When Abby got her "Manager" on the phone, we were met with "not our fault, it's Corona, and we can't issue any refund". They were made aware of the delay, and hadn't reached out to me. I was the one who found the issue.

This "Manager" was pathetically uncooperative and actually tried to tell us how "we were wrong", even though we were looking right at the UPS.com screen. For a small town postal shipment location, absolutely no concern over their public perception. $50 refund vs as much bad press I can give them. DO NOT USE THEM FOR SHIPPING. THE "MANAGER" SHOULD FIND A NEW POSITION THAT ALLOWS FOR NO...

I’m am new to the area and was excited to find this store because I need one and use these businesses often as a small business owner. However, after encountering the owner of this Postnet I will drive 20 miles before he gets my business. I had an Etsy return that the Etsy shop owner sent me her return label so I didn’t have to pay return postage (I do a lot of business with her). I ask for a receipt so I would have proof that I did in fact return the item and he said they don’t and won’t provide that. He said he doesn’t get paid for it so he wouldn’t print a receipt. He did print it and looked at me and said “that’s the last label I will print for you”. He turned around and walked off and I stood stunned at how rude he was but also the horrible customer service and the bad impression of the community to a new resident to the community. I will never step foot in his store and I am I’ll tell everyone I know about this experience. He lost a very good customer today. Very rude and the worst service I have ever received from a small business owner. WARNING DO NOT SUBJECT YOURSELF TO THIS HORRIBLE LOCAL BUSINESS OWNERS TREATMENT AND VERY...