Sally Beauty — Local services in Roanoke

This is probably the worst Sally’s I have ever been into!!! First I went yesterday waited over 45 mins and asked multiple times for help but instead the new manager kept helping customers that walked in. So I walked out and went to another Sally’s. Second the store is gross and half the swatches are missing, boxes are empty and things are ruined. So I got what I needed at another location (over 30 mins away) and then this morning decided to come back to get the color corrector I needed. First this Sally’s opens at ten and the doors were locked at 10:05 with no lights. Three customers waiting outside for the “manager” to show up. She finally does and has us all wait 10 mins outside so it’s 10:20 before she even opens the store. No big deal. I go in to get what I need a total that should be around $20 but as she’s ringing it up I notice the price it not what’s listed. Over a $3 difference on multiple items. Bring my total to over $40. I show her and her response!? “I’m new the stores a mess” I’m literally baffled that this is acceptable. The price difference isn’t a big deal for me but could be for some and the “new manager” is...

I was disappointed by the lack of hair products for ethnic clients at this beauty supply store. Walking in, I expected to find aisles stocked with supplies for all types of hair needs, including essentials for African American and other textured hair. However, I found the store to mainly cater to Caucasian hair textures, with very few products aimed at women of color.

The lack of diversity in product offerings is disappointing and makes the store feel exclusionary. All beauty supply stores should stock a wide range of hair products that caters to all different hair types and textures. Otherwise, certain groups feel left out and...

I had entered into Sally's with a list from their website so my experience didn't take as long as it normally does HA! I normally have no clue what the bottles/packaging looks like so I'm moseying around the aisles wasting time. The website is a great tool to browse beforehand.

I found what I needed quickly with the exception of one product, to which the associate helped me find. I also had a question about the detangler I wanted for my kiddo and she answered it knowledgeable. She even gave me some pro tips on the hair color I chose.

Thanks for your help, so glad to find everything in stock! I really didn't want to wait...