Ulta Beauty — Local services in Robinson Township

I waited a week before writing a review because I wanted to be “clear minded” before posting. With that being said, I’m new to the area and needed my hair colored. Nothing fancy, I was already a natural blonde who just wanted a “splash” of summer. So I looked around online, found Ulta Salon which had good reviews, I called and booked an apt for a full head of highlights with a trim. Simple right? ... I arrive at my apt, showed the hairdresser a few pictures, she assured me she could achieve the picture and gave me reassurance that she has 15 years of experience on the job, I told her perfect! Do what you need to achieve the picture. Next thing I know she is darkening my roots, bleaching the middle of my hair, not using foils at all!! I ask her what technique she is using and she tells me she is winging it .... I give her the benefit of the doubt and just wait. Three hours in and it’s Time to wash my hair, as she is washing my hair , she is starting to stutter and tells me to wait and she is going to do more, so I wait at the skink, no mirror , not knowing what is going on, she returns and she tells me she is going to give me a bleach bath with purple shampoo and toner. Now I am not a hairdresser by any means but this I know isn’t good for your hair. Another stylist comes up and questions what she is doing , she tells the other stylist to not tell anyone. At this moment I realize while my head is under the water that this cannot be good! She drys my hair, we walk back over to the chair and I finally see my hair... I have brown , orange and white hair. All I could say is “I have orange hair” , stylists responds “it’s not orange it’s warmth” . At this time it is now closing, the stylist try’s to get me to leave and tells me I can come back in four weeks for a second apt! I told her I cannot leave here with orange hair. She tells me “well we are closed so you can come back tomorrow morning and someone else can fix your hair”, trying not to cry I tell her again I can’t leave with orange hair and she has to fix it. I ask her if she can just put me back to my orig color, she says yes it will only take me 20 mins. Again I’m skeptical but what else can I do? She uses one color over my whole head! Yes you read that right! The same color over three different colors! Color is in, waited for processing, now washing time. While my head is in the sink and she finishes washing. She says “ please don’t freak out, don’t freak out”. Now the time is an hour and half after closing. And if someone tells me not to freak out, I just know it’s bad. We get you the chair and I see my hair, it’s BLUE GREEN GREY BROWN. yeah.. my hair looks like it is Chlorine damaged. The stylist is again getting rude and aggravated and I’m just trying not to cry!

Also. I called the salon on Monday ( the next day) asking to speak to a manager, informed the manager of my concerns and she wasn’t pleasant and told me I would need to come in that day before 5 to be assessed to see if they can even fix it or not. I informed her I don’t get off until 5 so that won’t work for me and her response to that was basically “to bad” ...

This is just the shortened cliff notes for the sake of this getting any longer!

Suggestions to Ulta Salon: salon workers should have a dress code or uniform, most unprofessional attire I’ve ever seen in an establishment. & Management on shift to overlook style and colors can intercept issues like this.

Moral of the story: Worst service ever, stylists don’t know what they are doing at all! I would never recommend Ulta...

I’ve never used curbside pickup before, but today I used it because my mother has recently fallen ill and I don’t want to compromise her. I placed a curbside order for two products and showed up over two hours later, after seeing online they weren’t even moderately busy all day. They did not supply any instructions on how to use curbside or how the process works so I tried to navigate it myself. I went when I did because I had a final to take online shortly and didn’t expect curbside to take more than a few hours. I called and said I had arrived, they said on the phone we’ll be right out with your order. Shortly after a worker comes to my window with horrible attitude, expressing that I should not be there without a confirmation email. Again, I’ve never used curbside before so I wasn’t aware, she cut me off before I could apologize and say it was my first time. Continued to give me horrible attitude saying she doesn’t know what to tell me and I’m gonna have to wait. I’ve never in my life experienced that type of attitude from any worker at any type of establishment. I’ve worked in retail for 4 years and have never given any customer an attitude even when they gave me every reason to give attitude. I’ve never even left a bad review for a place, that’s how horrible this worker made me feel. I’m never one to complain, but with the new procedures going on and all the stress in the world, I don’t think it’s hard to just be kind to people because you never know what someone’s dealing with. I will definitely never return to this location, and suggest to anyone to go to an Ulta with more friendly and mannered staff. You should never talk down to a customer, and if you can’t be nice, get...

The Ulta Beauty employee obviously wasn’t being very knowledgeable about a lot of applying my makeup and working under a specific timing. I would not be getting makeup done at any Ulta Beauty ever again or my hair being styled. The gentleman who was handling my makeup had taken way too long and was focusing on a subject that I had no interest in. I kept having to retouch up my own makeup multiple times and was getting frustrated as kindly as I could. The store manager came over wanting to see “how they could help” and I felt like I was getting the pity convo and guilt shame thinking it was me the reason why my appt took forever . He had to get another associate to finish my styling hair snd she worked a lot faster than he had did the first 2 3/4 hours on my makeup. Also on another note, please have your employees freshen up their body odor before taking a another client. Phil’s body odor was very terrible and I have a very sensitive sense of smell when it comes to odors.. I felt I wanted to pull away because it truly smelled like a hobo who haven’t bathe in days.

By the end of my appt I was only given a 10%off my appt which I truly that was a absolute rob …. I was expecting maybe 50% since I was fixing my own makeup and not to mentioned also at home which came out a lot prettier.

Is there any way I can just get a refund of just the makeup application fee?

I believe Amanda (red hair associate) she had to take over to finish my curls and she knocked it out of the park. That woman is definitely a pro about styling. I give kudos to her to styling my hair under a stressful little time I had left...