Saga Steakhouse & Sushi Bar — Restaurant in Robinson Township

Dear Saga Management: Hello I am writing you today for a few reasons that I think management or corporate need to hear. I have been coming to your restaurant for a few years now and the food is either hit or miss. Here and there the food is off due to the inconsistency of your hibachi chefs.My most recent experience however was wonderful with your chef named Shawn (now the waiter on the other hand was horrendous). Let me first say how bad my experiences have been prior with your asian chefs. Not only can they not speak english well enough to cook a MEDIUM RARE filet Mignon but they almost always mess my order up. Now I understand that could be the waitress's fault too but it has happened way too many times with the same chefs.

Back to my point, I cant even carry on a conversation beyond "hello welcome saga" with these japanese chefs. Their english is so poor that for the money I am paying ($30 a meal) my meal better be cooked right. But rarely ever is it done right, until this past weekend when we had chef Shawn, or Shawn-ishimoto as he jokingly put it (YES some actual personality and humor from our chef for once!). Some how or another there is a white chef now that I can actually have a conversation with who knows how to cook my food right.... because I can actually tell him how I want my food prepared! How convenient! Before I would try to start up small chit chat with my robotic asian chef who seems to be programmed like a loud cheap made in china plastic toy that you would pull a string and they would say the same phrase over and over again. When I would ask a question like "How long have you been doing this?" to which the chef would then ask what I said in confusion and then I repeat... and then he asks me if I wanted steak sauce!!

How asinine is this that in a community like Robinson where the people are middle to upper class and majority English Speaking cannot even carry on a conversation with a guy who is cooking my $30 filet and lobster? I have been quiet long enough and do not want to make a scene while I am out in public with my wife, it is embarrassing asking for a manager and the whole process. This is just another PAYING consumer's opinion and I feel like it should be known when someone is doing a good job they should be commended and that's why I am writing you today. Our chef Shawn this past weekend was phenomenal, he was funny, entertaining and had our whole table cracking up at what he was saying. Too bad the rest of your staff and chefs were not more like him. The food was cooked to our liking instead of over cooked and under seasoned.

I would rather focus on the positive and not the negative and get someone in trouble or fired but our waiter was horrible, he was rude, inattentive and emotionless (like your chefs in the past). Could you please give your staff a lesson on manners and how to smile. They say it takes more effort to not smile than it does to actually smile. Thats all I have said my piece. I really would like to know though WHY do you continue to employ immigrants who cannot even speak english well enough to hve a normal conversation? I have emailed businesses before and I do not expect a reply back but deep down in my heart I hope you have read this and taken action. Peace...

Terrible! This place has been going downhill for a while now. Decided to give it another chance since I really just wanted some Asian cuisine. I was highly disappointed. The waitress was on me as soon as I sat, so I figured she'd be pretty attentive, right? She wasn't. I waited quite a while after ordering apps for her to take my entree order. Waited a really long time again after receiving the entree. She never asked if everything was ok or if I needed anything. I got the garlic broccoli and fried shumai as apps. Both were VERY good! I got the teriyaki chicken and steak with fried rice, but chicken and shrimp and fried rice came out instead. I wasn't gonna make a fuss. I figured whatever, I'll eat it. At least it was hot and fresh. The texture of the chicken had me questioning whether or not it was even fully cooked. Then the shrimp.... omg! The shrimp were tough as leather. Nothing was seasoned. They just pan-fried the food, threw it on the plate, and dumped some extremely bland teriyaki sauce all over everything. The fried rice was very light, unseasoned, and had, literally, a speck of a piece of fried egg in it. That's it! My suggestion: just stick to the sushi. I've never had a problem there. And expect regular floor service at the individual tables to be slow. The last few times I sat in the common area, the service was slow. If you're looking for Asian/Thai cuisine nearby, just walk down a little to Thai Foon. You...

Went there for the first and last time last night.

I had recently eaten, and was not hungry, but my SO's family was in town, so we all went out to eat. They ordered hibachi and I just got an appetizer. After I ordered, the waitress came out and asked me three times if I was sure that was what I wanted. I said yes. Then they sent the cook out, who asked me again if that was all I wanted. I was embarrassed at that point, because everyone in our party as well as the other parties at the table was watching. When I told them AGAIN that was what I wanted, they turned to my boyfriend and asked him if I was sure that was what I wanted. Apparently I don't know what I like to eat.

So everyone else's hibachi was cooked and they were eating by the time my two skewers of about 4 small pieces of chicken arrived. They were 50% fat and tasted terrible. But I couldn't have any of my boyfriends hibachi because they charge you $9 if you want to share a meal. And to make sure we didn't share, they stood next to our table and watched us eat and listened to our conversation the entire hour we were there. None of us felt comfortable to speak and relax with them standing over our shoulders the entire time.

There is another hibachi place even closer to where I live in Robinson that doesn't try to pressure me into getting food I don't want and doesn't watch me while I eat their food (their food also isn't made up of 50% fat.) I'll be going there...