Salon Monaco — Local services in Rochester

WORD TO THE WISE:

Never before have I been given a price for a leg wax and had the price be for 1 leg. Ever. So this time when I called the salon for a quote, I didn't ask if it was for 1 leg or 2, as I thought it was a silly question. Plus their website clearly states "Legs (Full) $70 and up." "Legs" That, in every instance, means more than 1 leg.

SURPRISE!

$230 for sugar full leg wax. partial bikini, and tip. (Why oh why did I tip?! Because I was in utter shock when they told me the price at the register and I didn't know what else to do.)

I called the salon and tried to talk to the owner so that she could rectify the situation and avoid negative online reviews. The person that answered the phone was BEYOND rude when I asked to talk to the owner. She took my name and number and tried to get me to tell her what it was in regards to, but I wasn't comfortable leaving all that information with her. I have left 3 messages this way and the owner, whose name I believe is Nicole, never did call me back.

Sorry Nicole, your false advertising, rude receptionists, and lack of response to this client has resulted in negative, yet accurate online reviews.

Enjoy the...

Highly recommend Heather and Salon Monaco for extensions! We have a very unique situation, but my daughter is 10 and lost a lot of her from a medication she was on. I was seeking referrals and Heather came highly recommended. I reached out and right away she wanted to help my daughter. She explained all of her experiences and has a ton of training in different techniques. She even went as far as coming in outside of her schedule so my Daughter wouldn’t be embarrassed with customers in the salon. She was our bright spot when there was so much sadness from this condition. Heather ordered the extensions, but they weren’t going to be in in time for the daddy daughter dance. So, she said that’s ok, you’re gonna come in and I’ll do your hair for the dance. The care and attention to detail that Lindsay & Heather took with my Daughter was above and beyond. She recently got her extensions and to see her confidence level shoot up, was priceless. I will forever...

I was referred by my friend to Danielle and had a great experience. After that I was passed to Heather who did not review the color formula that I had knowing I was Danielle’s client… you would think after years of being in business she would have done this and when I asked to have it corrected Heather was cooperative, but passed me off onto another stylist who did a nice job and so I came back to this person and left with a great experience, but when I saw my grey was not quite covered I called the stylist to get it corrected and Heather calls me back and again acted like I was a problem. Thank you Danielle, but Heather is a problem and you lost a good client because of her. I have never been to a salon that treats the customer as a problem this is the first. My photo shows grey hair at my roots after I just left the salon Thursday. Heather would not honor correcting this. ...