Spencer's — Local services in Rockford Township

Amazing employees, very understanding and sweet ,genuinely good people, i came into the store in tears after being banned from hot topic bc they accused me of “shop lifting” even though i was at checkout for my 30+$ items. And was sad that i couldnt get my rings so i came up to spencers to look, this really pretty and nice lady with a skull mask on calmed me down and said “you can look and hold anything you want and ill take it off and you can try whatever you want on”. Being so nice and so welcoming and showed me all her rings and give me options to try things on, she made my day and i wish i got her name this was around 2 pm on may 16th. I think she has colorful hair but all i know is she made my day and she should be inspiration for all these other stores and what there employees need to be like, I loved spencers, but i think i love it even more now!, cant thank that women enough for her...

Horrible experience with an online order. It took them a whole week to even sent out my order my order got “shipped”on Monday 18 (I made the order on October 11) had sent them several messages on Instagram and Facebook (days before it got shipped out) since sending them a email wouldn’t work they took forever to reply they would reply back one day and it would take them several days to reply back and the last message they sent me was that my order was cancelled and so PayPal refunded me my money on October 18 since that’s the form of payment I used and just today Spencer’s (not PayPal) decided to take my money out from my account again and their excuse was that that the item had already shipped and couldn’t cancel it after I messaged them DAYS before. It’s irritating having to go through the process of returning items online. Customer service...

Customer service here is condescending, rude, and will treat you like your stupid and beneath them if you ask a question. Don't ask The Pheebster for help if you are actually looking for a legitimate answer.

The environment of the store is messy, cluttered, and unwelcoming even beyond the attitudes of the 4-5 different women on shift. Which unfortunately is saying a lot.

Definitely take your business elsewhere if you can find the product needed. Avoid the overpriced garbage that falls apart.

This is why supporting small businesses will...